This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.Hi, I have a TP-Link Kasa smart plug HS105 and I finished the setup process and then it told me to turn on re
mote control and i tried but this happened
Hello@OwenS ,
'Cloud send cmd failed' Error could be related to some settings on router/ modem, please refer to guide here to troubleshoot:
Why can’t I enable Remote Control on the Kasa app?
https://www.tp-link.com/support/faq/2243/
If the concern persists, can you help confirm some details here:
Model of the router and ISP:
MAC address and S/N on the label at bottom of the smart device & MAC address on the device label (you may create upload the photos to google drive and share via private message) May I know has Kasa device worked fine before?
I bought it a year ago and I wanted to set it up now and I have unblocked it on my firewall
Hello@OwenS did unblocking plug from firewall help resolve the issue, if not , you could share some information I requested above so we could look into the issue further, thank you.
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