I need help regarding remote access failures. When I installed my plugs, both plugs showed "local only". I read a string that instructed me to switch the plugs, reset them and add them again. Now one of them works (purchased a two piece mini HS105 - second one works) but the other will not allow me to switch to remote access. I gives me the error message : "Cloud send CMD failed". I have reset the second one multple times/ I notice when I go to that device info, it shows it as HS103 but the exterior shows it as a HS105. Manufacturing defect?