How many C5400 V2 Dropping 2.4

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How many C5400 V2 Dropping 2.4

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
How many C5400 V2 Dropping 2.4
How many C5400 V2 Dropping 2.4
2019-08-09 21:56:07
Model: Archer C5400  
Hardware Version: V2
Firmware Version: 1.2.2 Build 20170912 rel.56240

Hi all,

My 2.4gsz drops out after acouple of days a rest ussually fixes it. But two days latter same thing.

I have done hard reset, change to smart connect, set the encryption to TKIP as requested by TP-LINK online support "chat", with no fix.

I have less than 12 clinets on 2.4ghz.

Unit work without issues for 8 months without changes to settings.

 

At this point I think it is a faulty radio and would like to know if this a common problem.

 

Thanks

 

 

 

 

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#1
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10 Reply
Re:How many C5400 V2 Dropping 2.4
2019-08-10 10:24:06

Had mine up and running for about 18 months with no problems.

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#2
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Re:How many C5400 V2 Dropping 2.4
2019-08-11 14:29:00 - last edited 2019-08-11 14:30:41

I am having a very similar issue. My setup is

 

Hardware:   ArcherC5400 v2.0

Firmware:   1.2.2 Build 20170912 rel.56240(5553)

 

With increasig frequency (several times a day) the Internet connection will disappear. The wireless networks still show up on the clients, but no Internet access...

 

I would usually suspect my Internet provider's equipment or service, but during these "outages" I am unable to get to the TP-link router home page. A provider-level problem would cut out the Internet, but would not interfere with getting to the internal router interface.

 

The conenction comes back in a couple of minutes, usually.

 

This is BEYOND aggrevating, as these resets completely kill VOIP phone calls, gaming sessions, and (most importantly) work-related teleconferences.

 

I carefully reset all hardware connections, rebooted router hardware many times, but the problem is becoming more prevalent.

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#3
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Re:Re:How many C5400 V2 Dropping 2.4
2019-08-12 03:06:56 - last edited 2019-08-12 03:07:27

Had similar intermittent problems on C9 with 2.4 GHz clients dropping and having to be re-set completely. This is an issue not limited to TP Link... other mfgr forums have similar posts. If you can live without it, turn OFF the 5 GHz service. Problem solved for good.

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#4
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Re:How many C5400 V2 Dropping 2.4
2019-08-12 17:19:36

@Pablos.Dog8one 

 

I've seen users report issues with the 5G where it would drop or they get hit with "Not supported in your region".

 

In your case it seems like you were talking to support already. If issues still happens, I'd follow up with support. If the antenna is faulty the device may need to be replaced.

 

Other things you can still try is to change the wireless channel and width to see if that helps with the dropping. For example, changing the 2.4GHz channel to 11, and the width to 40 MHz.

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#5
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Re:How many C5400 V2 Dropping 2.4
2019-09-22 13:35:25

@Pablos.Dog8one 

 

I gave up and RMA my router after 2.4GHz started again cycling off and on. Hope the replacement lasts longer. I see this model is no longer in production. 

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Re:How many C5400 V2 Dropping 2.4
2019-10-13 11:32:56
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#7
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Re:How many C5400 V2 Dropping 2.4
2019-10-13 12:32:36

@CaptainHQ 

Most likely you have a faulty radio. If you still have warranty "2 years", then it can be replaced after going through the troubleshooting with TP-link.

TP-link replaced mine with the C5500X, as the C5500 is no longer in production.

The most reliable router I have had is the Archer C9 v2, still being used at another property. I just perchased a Acher C9 v5 for a back up.

 

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#8
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Re:How many C5400 V2 Dropping 2.4
2019-11-12 04:23:30

@Pablos.Dog8one 

 

having identical same issue. wireless drops after a while and takes forever for everything to reconnect. 40+ wireless devices this is getting really frustrating.

 

either the HW is failing on everyone at the same time or theres some sort of software bug going on. Why cant we log in via SSH and enable more detailed logging or something?????????

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#9
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Re:How many C5400 V2 Dropping 2.4
2019-11-21 19:13:42

@giento 

 

I got a replacement from Amazon (where i originally purchased it from) at the same time I identified the issues I had with TP-Link support.  I have to say the response i had from TP-Link was very negative, they didnt seem interested and eventually suggested replacing it anyway.  The replacement has had the same problem however has only occurred twice so far.  The system log is once again full of errors, that i do not understand and TP Link have also not answered from the logs I have sent them.  Perhaps they dont understand it either.  I think the  best way forward at this point is to continue with replacements and when the time comes to replace it for a new model, DO NOT buy TP Link again.

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#10
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Re:How many C5400 V2 Dropping 2.4
2019-11-21 19:59:21

@CaptainHQ 

Was it replaced with the c5400x? 

That is what TP-link sent me and it hasnt had any issues thus far. 

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#11
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