KASA app can't add any device, app keeps saying to connect iPhone to Wifi network

KASA app can't add any device, app keeps saying to connect iPhone to Wifi network
KASA app can't add any device, app keeps saying to connect iPhone to Wifi network
2019-09-22 18:17:27 - last edited 2019-10-08 03:04:15

I installed additional HS2010 Smart Switch and when I try to add to the Kasa App, it keeps saying "Please connect your iPhone to your Wi-fi network to continue setup". I have added multiple smart Kasa devices before with no problems at all, for some reason this screen (see attached) keeps showing when I add a device. 

 

I have double, tripple checked and even turned off my cellular network just to be sure I am connected to wifi. It still keeps giving me the promt. Even if I select any other smart device to add. I have restarted the app as well. Still the same issue when I try to add a device. 

Any advice would be greatly appreciated. 


 

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#1
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11 Replies
Re:KASA app can't add any device, app keeps saying to connect iPhone to Wifi network
2019-09-24 00:10:09

@Malagant 

 

During the setup process you connect to the Smart Products default network.  Once the devices has been linked to your home network the phone may need to be reconnect to your home network as well.  Nothing to worry about as it is normal.  Just go to settings on your phone connect back to your main network and then go back to the Kasa App to complete the setup.

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#2
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Re:KASA app can't add any device, app keeps saying to connect iPhone to Wifi network
2019-09-27 05:33:08

I'm having exactly the same issue here. It doesn't matter if my ipad or iphone is connected to my home network or my new smart plug TP-Link WiFi Network, the app will not proceed. It says "Pleae connect your iPad to your Wi-Fi network to continue setup".

 

Could it be because the current Kasa app is not compatibel with the new iOS 13?

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#3
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Re:KASA app can't add any device, app keeps saying to connect iPhone to Wifi network
2019-09-27 22:21:42

@SmartPlugOwner I'm having the same issue. I changed Wi-Fi network name at home causing my smart plug to disconnect, but I'm unable to set it up again with the same "please connect your iPhone to your Wi-Fi network to continue setup" message. I tried both the 2.4Ghz and 5Ghz home networks to be sure. 

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#4
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Re:KASA app can't add any device, app keeps saying to connect iPhone to Wifi network
2019-09-28 12:50:23

Same issue here.  It stopped working after IOS upgrade to 13.0

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#5
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Re:KASA app can't add any device, app keeps saying to connect iPhone to Wifi network
2019-10-02 07:29:26

Hello! Does anyone know if there is a channel for us to raise this issue to TPLink?

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#6
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Re:KASA app can't add any device, app keeps saying to connect iPhone to Wifi network
2019-10-03 23:11:30

@Malagant wow I'm having the EXACT same issue on my Android.  Never had an issue with Kasa but today, two new HS200 switches and I cant add them.  just gets stuck on the Connecting to Device screen.  what is going on tplink??

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#7
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Re:KASA app can't add any device, app keeps saying to connect iPhone to Wifi network
2019-10-06 03:53:22 - last edited 2019-10-08 03:04:15

Found a fix.. after waiting for a few days thinking that an update is coming that could solve the issue, I decided to restart my mobile device. 

After it restarted, the Kasa app was able to proceed in adding the new switch! Try it out and see if it works for you as well. 
 

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#8
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Re:KASA app can't add any device, app keeps saying to connect iPhone to Wifi network
2019-10-06 15:09:45
That worked! Cheers!
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#9
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Re:KASA app can't add any device, app keeps saying to connect iPhone to Wifi network
2019-10-07 07:58:34

@ppod Worked for me too!

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Re:KASA app can't add any device, app keeps saying to connect iPhone to Wifi network
2019-10-13 21:41:14

@Malagant I reset my smart plug to default settings like the video clip suggested and I was able to add my devise. I am using the ios13. So it can be done!  Yay!!

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