Archer A7 works but only on 5 GHz.

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Archer A7 works but only on 5 GHz.

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Archer A7 works but only on 5 GHz.
Archer A7 works but only on 5 GHz.
2019-10-05 22:12:19
Model: Archer A10  
Hardware Version: V5
Firmware Version: 1.0.11 Build 20190810 rel.50990(5553)

I plugged the Archer A7 into my Modem and it has internet access. The ethernet works wonderfully. No disconnects and runs smoothly. The problem is that 2.4 GHz band is useless. No internet at all. It says I am connected to the internet but nothing will load. 5 GHz was dropping signal every 5 to 10 minutes. Sometimes my devices couldn't even connect back to the 5 GHz band. So I disabled the 2.4 GHz wirless radio and now my 5 GHz band is working great! But my problem is that the 2.4 band will reach further and I might need it one day. Is there a way to fix this problem? Sorry I picked the wrong model on the drop down box. I couldn't find my router in the choices. Thanks for your time. 

 

Model: Archer A7(US)

Firmware Version: 1.0.11 Build 20190810 rel.50990(5553)

Hardware Version: Archer A7 v5.0

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Re:Archer A7 works but only on 5 GHz.
2019-10-07 21:30:11

@CuriousC 

 

You could have a issue with the hardware or particular 2.4 GHz radio.  Also it could be the firmware although you seem to be on the current firmware.  We would need to troubleshoot be be sure what the casue is.  It would be better to troubleshoot now vs later where your warranty if needed may be expired. 

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