cannot connect to Deco in app or View admin page

cannot connect to Deco in app or View admin page
cannot connect to Deco in app or View admin page
2019-11-20 22:13:26
Model: Deco M5
Hardware Version:
Firmware Version:

I cannot connect to deco in the app to change settings or view the admin page  since I updated the firmware.

what should I do? :(

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3 Reply
Re:cannot connect to Deco in app or View admin page
2019-11-20 23:45:43

@totalvirtue 

 

 

In situations like this we recommend a factory default of the units and reconfiguration.  Also make sure the App is fully updated as well.  

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Re:cannot connect to Deco in app or View admin page
2019-11-21 07:13:25 - last edited 2019-11-21 07:15:09

@Carl That fixed part of my problem i can load the app and the admin page
however in the app I cannot do anything
It now keeps popping up with a message to "update to 1.3.1"
but I just updated to 1.3.3 already I updated manually because i was getting very slow speeds
after the update it became much faster,
with this pop up It will not allow me to access any other feature in the app

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Re:cannot connect to Deco in app or View admin page
2019-11-21 17:44:44 - last edited 2019-11-21 17:45:32

@totalvirtue 

 

Okay,  We would need to figure out what is causing this then. What Hardware version is your Deco?  Once i have that  I will forwarded this to our Software Team and update you as soon as we get an answer. 

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