@bossfan 

 

When experiencing the issue of being booted off of the admin page, look at the LED lights of the router. Does it look like it is rebooting? To know that, turn off the router then turn it back on to see what the LED lights do for comparison.

 

With the clients not displaying in the basic tab, try other web browsers, also try the Tether app to see if it shows the same. 

 

It would also be good to check if your build is the latest version. Log into the router and look on the bottom of the page, compare the build number to our firmware page. Build numbers work as a date. If your build is the latest then you are ok, if it is old, update it.

 

Firmware page: https://www.tp-link.com/us/support/download/archer-a7/#Firmware

 

Instructions to update the firmware: https://www.tp-link.com/us/support/faq/2139/

@Tony 

 

Thanks for reply.  I updated the router firmware when I installed it so it should be up to date.

 

I have the router in a different room than where I use the laptop so I don't know if it was rebooting.  Why would it be rebooting?  And if it was rebooting why was it presenting me with a new password and confirm page instead of just the password screen that I could enter the one I created when first setting up?

 

Now that I have my settings done I don't need to go into the admin page too much so maybe this is not the issue it was when I was setting it up.

 

Edit to above.  Just for kicks I tried the admin page.  After entering the password I got an Invalid RSA Public Key message what is that??  Then I closed out the admin page and went back in and it shows me the new password and confirm page as if I need to do a new set up.    And I went to check the Router and all the display lights are solid so I don't think it was rebooting.  What is going on here?

 

 

@bossfan 

 

The error info is connected with the buffer memory of web browsers used to login the web interface of TP-Link device. Clearing any browser data and history of this web browser will fix your issue. You may also change to another browser.

@Tony

 

Hello Tony Are you a TP Link employee or a forum user? Just wondering because I am continuing to have the Admin page issues despite clearing history and cache or using IE vs. Chrome browsers. Is this a router problem where I need to ask for a replacement router or is it still a browser issue of some kind?

I am a user and have seen issues with the browser causing issues and need clearing. If you can, try a different computer. Is your computer connected via cable or WIFI? Have you tried the other way (cable vs WIFI)? Have you tried the Tether app? I would Clear all the browser history and such, power all off and then power up the modem, wait, then power up the router, wait, then the PC and then check. If that failed, I would do a factory reset on the router and reenter the settings.

@ArcherC8 

 

Thank you for the reply.  I'll try your suggestions and report back if I continue to have the problem.  I'm also about to start to use a new laptop in a few weeks once I get it set up so maybe a different PC as you suggest will eliminate the issue.

 

bossfan wrote

@Tony

 

Hello Tony Are you a TP Link employee or a forum user? Just wondering because I am continuing to have the Admin page issues despite clearing history and cache or using IE vs. Chrome browsers. Is this a router problem where I need to ask for a replacement router or is it still a browser issue of some kind?

 

Anyone with the TP-Link black tag is a representative of TP-Link.

 

It is not a router issue, but an issue on the computer.

@Tony 

 

OK thank you for the reply.  I'm on a Windows 7 laptop but since Microsoft is pulling support on Windows 7 I have purchased a new Windows 10 laptop that I am in process of setting up.   So if it is an issue with the computer than I anticipate that I will not have the problem when I start using the new laptop.