@IrvSp 

I know you have been doing a lot with Parker over the last week.  When it comes to cloud access via tether both the router and the tether app have to be signed into the same TP-Link ID. I know you stated that the router was unbound and rebound to your TP-Link ID and you deleted and reisntalled the Tether app on your phone but did you sign back into the tp-link ID on the Tether app as well?

@Carl ,

Yes, did all that.

I think it 'broke' when Parker put the Beta on? Then re-installed V1 f/w. The next day or so I was out and tried it and discovered it wasn't working? When I got home I saw Remote Access wasn't on. Turned that on and the next day tried... still couldn't connect. So I tried the unbind/bind, re-boot, Uninstalled Tether, reinstalled it, signed in again. I just checked it again, can't find a device? Very confusing to me as I thought I knew how to connect to it? This is the latest entry in the log dealing with Remote Access:

As you can see, it was set and the service did start? I can get to the A20 when on Wifi with no problem, just not when I'm on the Cell Service (and I could before)?

I open the Tether app and go to TP-Link ID and it shows me connected, only choice is to UNBIND it seems which I did the last time? I can LOGOUT in Tether and log back in with my TP-Link ID and in Wifi it finds the A20. Am I missing something?

I'll connect with Parker again tonight or tomorrow and I guess I'll ask him about it?

@IrvSp 

Yeah I am still going through the email chain (I was on vacation last week)  The beta firmware may not have that feature enable, even though the service is showing in the logs as started.  Most beta firmware that i have done local testing with does not have the tether remote access enables so that is likely the cause.  

@Carl,

We did put back V1 code though? Rebooted, but we never did a flush reset? This is what is show as installed, 1.0.0 Build 20181122 rel.29339(5553).

I'm pretty sure I've done everything needed to allow this? I can reach the A20 using eihter the IP Address or http://tplinkwifi.net as the URL in a browser and enter my TP-Link credentials? Basically I did everything in this link, https://www.tp-link.com/us/support/faq/1366/https://www.tp-link.com/us/support/faq/1366/, well accept for the Tether part as I was already logged in? Like I said, I even did a LOGOFF and LOGON and it didn't help?

This is what shows on the A20:

You'd think if I wasn't logging in wih that set of credentials Tether wouldn't be able to do much, nor on Wifi eiher and tell me in both situations it can't find the device?

@IrvSp 

Yeah if you are back on the V1 firmware and have it setup properly as your screen shot shows there then should not be a reason for this feature not to work.  DM me your Router's MAC ID and the full TP-Link ID Email account and I will engage with Cloud team to see if possibly the router is not associated in some way that is causing this issue. 

@Carl,

Sent you TWO PM's. Can't tell if they were sent or not? No verification, windows just closed?

I can send it e-mail I guess if you didn't get it?

@IrvSp 

Yup got it.  Will send this over and let you know once i have word. 

thank you

@Carl,

For what it is worth, Parker tested Tether buy unbinding me and used his ID. It worked for him. I then did the unbind and set my account up and bound it. Still fails. Sort of confirms an account problem I guess?

Tough test in my home, very weak cell signal. However, it also will show no device when I switch off Wifi.

@Carl.

Parker nailed it... found I was NOT logged in according to records. Looked at the app and I was NOT... Logged in, works.

Too bad the app didn't tell me that vs. saying it couldn't find a device? I had to look at the 3 line 'hamburger' on the top left and then it showed I wasn't logged in. I think it was always showing as a 'local device' and now it shows as a 'cloud device'. That was probably another indication I wasn't logged in?

@IrvSp 

Yeah i kinda figured that would be the issue after they told me you handn't access the account in a week.  When i asked if you were signed in orginally i told you how to check.  My applogies that took longer than it should have.