Hidden Network: AX6000 + Dell Latitude 7480

Hidden Network: AX6000 + Dell Latitude 7480
Hidden Network: AX6000 + Dell Latitude 7480
a week ago

Hello all,

 

Recently purchased a TP Link AX6000, have had zero issues with it so far but one interesting laptop/router interaction.

 

My laptop (listed in the title) has always worked with my routers at home (Apple Extreme/Lynksys Mesh) but with my new TP-Link, the only network available is a "Hidden Network".

 

This laptop also works with the router at work with no issues.  *This laptop is one that I purchased for work, sent to my place of work for them to install their programs.

 

The customer support at TP-Link seems to think it is my laptop, customer support for my laptop seems to think its the router not allowing the laptop onto the network.

 

I have messed with my drivers many times but to no avail.

 

Any help is appreciated!

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7 Replies
Re:Hidden Network: AX6000 + Dell Latitude 7480
a week ago
Try to delete the network from your laptop and then reestablish it as that sometimes works especially if the network SSID was the same on a previous router. Onetime I had to re-install Windows 10 to get on of my laptops (HP) to work correctly.
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Re:Hidden Network: AX6000 + Dell Latitude 7480
a week ago

@Kyle_G 

 

It's the wireless card (Intel) playing with AX, that is why you saw no issues with the other networking devices that were non-AX.

 

To resolve it, drivers will take care of that. If you did update the drivers then you can try changing the router's Wi-Fi to b/g/ac only or get a USB network adapter that would work with AX networks.

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Re:Hidden Network: AX6000 + Dell Latitude 7480
a week ago

@ArcherC8 

 

Thanks for the reply. I have deleted the network and re-installed Windows to no avail.

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Re:Hidden Network: AX6000 + Dell Latitude 7480
a week ago
Interesting. I have updated all my drivers so that wouldn’t be it, so I’m guessing that I will have to wait for an update so that my laptop can communicate.....or I’ll probably just switch it back to ac because i don’t have any devices yet that are compatible.
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Re:Hidden Network: AX6000 + Dell Latitude 7480
a week ago

@Kyle_G 

 

Ya, that is pretty much what I would do as well.

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Re:Hidden Network: AX6000 + Dell Latitude 7480
a week ago

@Tony 

 

Fixed. Ended up switching my 2.4 GHz channel to the 801 n/b/.....instead of the 801 mix that had "ax". Left my 5GHz channel alone so it could still use "ac". 
 

Working quite well now. Thanks, Tony!

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Re:Hidden Network: AX6000 + Dell Latitude 7480
a week ago

@Kyle_G 

 

Very welcome

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