Slow network performance on AX50/AX3000

Slow network performance on AX50/AX3000
Slow network performance on AX50/AX3000
2020-01-18 23:04:52
Hardware Version: V1
Firmware Version: 200109

Hello, I just purchased a AX50/AX3000 router and am having a terrible time gettingt the LAN speeds to be good. My other router was a Netgear and I was able to confirm that my WAN/Internet speeds are 500/250 from my ISP. I am getting close to that on wireless when I am right near the router. However, with the AX50 I am only getting 60mbps down and 40mbps up. I've tried everything including mimicking my settings from the Netgear router. Could this be an issue with my devices (iPhone and Macbook Pro) not supporting AX?

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123 Replies
Re:Slow network performance on AX50/AX3000
2020-01-20 19:35:28

@Sevi 

 

Some older non-AX devices have had issues when AX is active on a specific band.  You can try disabling the AX on each band and try to test.  Also we did have a recent issue affecting the AX50/AX3000  https://community.tp-link.com/us/home/forum/topic/187502.  This is specific to a device but could be a factor as well.

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Re:Slow network performance on AX50/AX3000
2020-02-21 23:26:01

@Carl I'm getting this is well.  Speeds directly from ISP are correct.  Speeds from the router are tragic.  Lan is performing worse then wifi.

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Re:Slow network performance on AX50/AX3000
2020-02-24 23:47:32

@Mrxjesse 

 

Can you provide more details on the issues you are experiancing with the LAN?  For the Wifi please try to turn off the AX setting on each band and see if that fixes the issue.  If so let us know. 

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Re:Slow network performance on AX50/AX3000
2020-03-06 18:32:24
I have been struggling with this as well. I have gone every route with the ISP and TP Link and no solution. I get better wifi speeds with the stock ISP router. Will be returning the AX3000 immediately.
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Re:Slow network performance on AX50/AX3000
2020-03-07 18:15:49
i found out if u remove terher app, and do a factory reset u get full speed again.... went u add the app again , booow again u lost 50% off your ISP speed i have 1Gp/s line , with the terhet.app ive got now only 350mb/s.. your software is the problem, so i don't use it any to get my isp full speed back ....... Thanks for crap tehter.app software !!! David
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Re:Slow network performance on AX50/AX3000
2020-03-10 07:18:42

@David_vt 

 

I did all this and can confirm this fixes slow download speeds.

 

I have telus gigabit internet. I was getting 250-300mbit max and fluctuate like crazy. I had the teether app installed. 

 

After uninstalling the app and reseting the router, i reran speed test and boom! 450mbit now from the wifi6.

 

Definately a bug here too. Hopefully tplink reads this and fixes it.

 

Shaun

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Re:Slow network performance on AX50/AX3000
2020-03-26 03:10:29 - last edited 2020-03-27 15:00:00

@Carl Has TP-Link fixed this yet or can we not download or link the router to the TP-Link Tether app still?

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Re:Slow network performance on AX50/AX3000
2020-03-27 16:12:42

@JoelS 

 

The issue with Legacy devices working with AX enable is not something we can fix.  That has to be fixed with firmware or software updates for those specific devices, as it is a device level issue.  

 

If you are referring to the issue with Samsung devices,  Yes that was fixed with a firmware update this is available now.

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Re:Slow network performance on AX50/AX3000
2020-04-01 07:17:53

@Carl Multiple users said it was the Tether app causing their issues? Did this end up being false everyone?

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Re:Slow network performance on AX50/AX3000
2020-04-01 17:12:32

@JoelS 

 

Hi Joel,  I haven't seen any reports of that.  The Tether app is no different than any management app.  You have local access on the same network of if your router is connected to a TP-Link ID you have cloud/remote access form outside your home network.  If you can point out any other threads or elsewhere where tether is being stated as a problem i'd be happy to look into it. 

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