Archer AX20 unable to connect to internet

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Archer AX20 unable to connect to internet

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Archer AX20 unable to connect to internet
Archer AX20 unable to connect to internet
2020-07-14 10:09:29
Model: Archer AX20  
Hardware Version: V3
Firmware Version: no idea

Just bought an Archer AX20. Can't seems to link to internet after many tries, called customer service, did all the thing they asked me to. Even brought the router to tp-pink centre to have it setup. Still doesnt work, anyone can help me on this? Currently using Maxis ISP and a huawei modem from Maxis.

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Re:Archer AX20 unable to connect to internet
2020-07-14 12:05:09
First step is to bypass the router and connect a PC to the modem via an Ethernet cable to ensure you have a good connection from your ISP. Be sure you use good cables as we have seen one poster have a bad cable that came with their router, so do not assume if it is new it is good. If the routerless test is good, connect the PC to the router and the router to the modem. Power cycle the modem, router and the PC and retest. Do check the connectors on the router and see if the pins inside of the connectors appear to be stright and okay. If it fails, let us know what lights you are getting.
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