Signal Strengh Issue after Update to Firmware 1.1.0 Build 20200827 Rel. 40928(5553)
Good day,
I’ve been having several issues since the router was upgraded, the issues are related to signal strength, I do have enabled Smart Connect.
Before the update I was able to have connection in all areas of the house with all devices as the router assigned them to 2.4G due distance now it forces every device to 5.0G thus lose connection frequently and have poor signal, I cannot manage for the router to use 2.4G as before, appreciate the help as the firmware upgrade just downgraded the overall services and user experience of the product.
I’ve rebooted it and still same issue.
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Appreciate the fast response, so the workaround is disabling a feature that was paid for?? Before the upgrade everything worked fine, shouldn't the company look for a solution for something that is being offered as a feature?
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@ArcherC8 Yes I do understand and before the upgrade it worked fine, the issue started after the update of the firmware which was offered as an improvement on the service but it wasn't my concern here is the lack of attention on the company specially if the Smart Connect is a known issue as you commented earlier then why add mark up to a feature that doesn't work?
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@ArcherC8 I do understand your point and agree on the "bleeding edge" but as you stated earlier is a common issue for a lot people, it wasn't for me until I upgrade the firmware, if it's that common wouldn't it be a roadmap or plan for getting a solution? I haven't found one in the company page, do you happen to know of one and the lead time for it?
As note, the workaround did help, appreciate it, but again is disabling a feature that you paid for and as a user are expecting to work out of the box. (e.g. it's not an enthusiast router so it should work without any hassle)
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Smart connects intent is to manage what devices connect to which band. A common issue that users have is that they want the device to go to say 5G rather than 2.4G, in your case reverse. In situations like that you are better off leaving that feature off since someone already knows what they expect or want.
In your case since firmware does not matter regarding your issue as of now, I would recommend reaching out to our support team. Typically, if firmware is the cause, downgrading would get rid of that so if your router still acts the same, then something could have malfunctioned.
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