AX10/AX1500 VR game streaming stuttering
Hi there, I am a representative of the Virtual Desktop community (community of around 20k on Discord with up to 5000 active users a day) and I need to bring an issue to TP Links attention.
We are often asked which routers our users should get and up until now for those on a budget we have recommended TP Link and the best model we have been advising for Oculus Quest 2 compatibility is the Archer AX10 or AX1500 since the specs match the Quest 2's networking hardware perfectly.
Quite a few users with this TP Link router have been complaining about terrible visual stuttering which is making their VR experience unplayable.
In trying to troubleshoot I purchased one of the routers myself and received a Hardware Version 1.0 router, which I have to say for me is performing brilliantly so far.
It has now become apparent that those suffering issues all have the v1.2 revision of the hardware.
We support our users so have of course advised latest firmware updates and correct WiFi settings but for these people (including a fellow admin who purchased an AX1500 yesterday in the US) the issues persist and all of them will likely be returning the hardware if it cannot be fixed.
Because my v1.0 on is working fine I need to come here and find out what is going on and if something can be fixed asap with a firmware update?
I want to continue to recommend TP Link routers to our members (ever increasing due to Quest 2 popularity) but will have to hold back until this issue is resolved.
We have a few people I can ask to assist with testing if required so please can a representative of TP Link contact me if necessary to get the ball rolling.
Thanks, Liam (oursoul)
https://www.vrdesktop.net/
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
@Carl
Strange you say this.. a v1.1.1 update was released in the US it seems and appears to have fixed the issue somewhat.
Apparently if any other devices are connected the issue returns but just for the Quest 2 with AX enabled I am told its working well now.
As I said before the UK version doesn't have any issues to speak of.
- Copy Link
- Report Inappropriate Content
What are they testing for and how?
I'll be the first to admit I don't know anything about the technical side of things but it kind of baffles me that they didn't find anything.
Get a Quest 2 in there and try to stream from it and it becomes apparent.
Even my 802.11n modem/router from my ISP provides a much smoother streaming experience.
I do appreciate the update though.
- Copy Link
- Report Inappropriate Content
I can't seem to find that firmware anywhere for the AX10/1500 or AX50/3000.
When was it released and where?
- Copy Link
- Report Inappropriate Content
Not sure. We provided this thread and they reviewed it and told us they tested and found no issues. I did request they re-review the thread as a full page of replies have been added since i last spoke to them.
- Copy Link
- Report Inappropriate Content
Cheers, appreciate it.
I really hope this gets resolved because the router works great otherwise and I don't want to have to return it by the end of next week.
Fingers crossed!
- Copy Link
- Report Inappropriate Content
I'm reporting the same issue for my AX50 US v1.0
I've basically gone through all the optimization both physically (cables, placement) and settings (DFS, exclusive 5ghz, etc.) and verified that:
- No issues when using link
- Issue was resolved when using AC (this is the solution to the issue for me at this point)
- No amount of tweaking ever removed the micro-stutters
Hopefully this is a firmware issue and not a hardware issue.
- Copy Link
- Report Inappropriate Content
I personnaly chosen to send back that router.
I have tested another one (other brand), and it work just fine, and even in AC mode the results are better with the new one.
I'm sorry for TP-Link, but they are too slow to fix the issue. The Oclus Quest 2 is almost 2 months old now, it should have been fixed.
I suggest everyone to leave a comment in their resellers website to warn peoples about it. (maybe that will motivate TP-Link to find a solution)
- Copy Link
- Report Inappropriate Content
Yeah I've returned mine today as well.
I have no faith in them finding a solution after their first reply.
Ac mode didn't work well for me at all.
I also went with another brand and it works flawlessly.
I still hope there'll be a solution for the others who are having these problems.
- Copy Link
- Report Inappropriate Content
Man, I'm a reseller and got it for my personal unit, but I can't really return mine since I threw out all the packaging. Oh well, here's to hoping TPLINK manages a solution. In the meantime, I'll have to contend with using AC.
- Copy Link
- Report Inappropriate Content
Hi.
Bought Archer AX50 yesterday. I found this thread to late. Thank god I can still refund this. But before I do it, can you please give us an answer that is this problem going to be solved or not? Does your r&d department have Oculus quest 2 to test this problem? Bought this only for quest 2 and I can see that its useless for that purpose now. using ax mode it stutters every 5 to 10 seconds. Clearly theres something wrong with this product.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 14
Views: 105972
Replies: 164