AX10/AX1500 VR game streaming stuttering
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Hi there, I am a representative of the Virtual Desktop community (community of around 20k on Discord with up to 5000 active users a day) and I need to bring an issue to TP Links attention.
We are often asked which routers our users should get and up until now for those on a budget we have recommended TP Link and the best model we have been advising for Oculus Quest 2 compatibility is the Archer AX10 or AX1500 since the specs match the Quest 2's networking hardware perfectly.
Quite a few users with this TP Link router have been complaining about terrible visual stuttering which is making their VR experience unplayable.
In trying to troubleshoot I purchased one of the routers myself and received a Hardware Version 1.0 router, which I have to say for me is performing brilliantly so far.
It has now become apparent that those suffering issues all have the v1.2 revision of the hardware.
We support our users so have of course advised latest firmware updates and correct WiFi settings but for these people (including a fellow admin who purchased an AX1500 yesterday in the US) the issues persist and all of them will likely be returning the hardware if it cannot be fixed.
Because my v1.0 on is working fine I need to come here and find out what is going on and if something can be fixed asap with a firmware update?
I want to continue to recommend TP Link routers to our members (ever increasing due to Quest 2 popularity) but will have to hold back until this issue is resolved.
We have a few people I can ask to assist with testing if required so please can a representative of TP Link contact me if necessary to get the ball rolling.
Thanks, Liam (oursoul)
https://www.vrdesktop.net/
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@oursoul So I tried out a different router, this time a Xiaomi R3600. AX worked like a dream - no stuttering, no nothing, even when set at 150MB. Latency was lower (about 5-10 ms, roughly speaking, as viewed from the performance overlay).
I still prefer settings on the AX50, but this level of performance is unacceptable.
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All that support can say is its being investigated further. Once we know anything we will let you know.
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I have an AX50. This problem is also occuring to me. Quest 2, I've tried using only 5GHZ, AX only, 160 channel width, 56 DFS channel, no other devices on the wifi. Honestly, it's so sad I just go from 8 or 9 ms latency and every minute I get maybe 4 or 5 massive spikes up to sometimes 20 or 30ms.
Is there some sort of contact info that you can provide that lets us know when you've figured out a fix to this?
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@oursoul THANK YOU for this thread! I've been so frustrated, thinking I must be missing something. Returning my AX1500.
Edit: just in case tp-link wants confirmation:
Firmware Version:
1.1.1 Build 20201116 Rel. 57075(5553)
Hardware Version:
Archer AX1500 v1.20
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Can confirm that I am also having a lot of stutters on the AX50 when in ax mode with Virtual Desktop on the Quest 2.
The router performs perfect in AC mode thou, but this means I cannot utilize Wifi 6 and get the higher 1200mbps.
I've tried a lot of different configurations, but running in ac-only is the only fix so far, and definitely not optimal.
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Hi Carl, we're waiting for you reply. Please let us know what information we can provide including system logs and where to send it to you so you can better help keep us informed of a fix.
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@Gmadu1993 AND ALL
These people do not decide anything. This tech support does not work with developers. The developers work in mainland China. Oculus Quest 2 is not available for these people to check. Facebook is banned in China, which means that VR helmets and all other things from Facebook are not sold.
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@Antonix I recommend doing as I do. Sell this router on Ebay and buy any other from the USA or Taiwan or the EU or even Russia.
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Actually we do have a QA Team in the US that can test this and that is who we are working with. We just do not have an update, and with Christmas and New Year comming up I do not expect an answer before that.
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@Carl your attentiveness to this thread is encouraging. I'm returning my AX1500 today and was debating whether I'd pick up another tp-link that looks like a good option. It's nice to see "official" interaction on the forum even if stuff like this is predictably slow-moving. I'll probably go with another tp-link. 
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