AX10/AX1500 VR game streaming stuttering
Hi there, I am a representative of the Virtual Desktop community (community of around 20k on Discord with up to 5000 active users a day) and I need to bring an issue to TP Links attention.
We are often asked which routers our users should get and up until now for those on a budget we have recommended TP Link and the best model we have been advising for Oculus Quest 2 compatibility is the Archer AX10 or AX1500 since the specs match the Quest 2's networking hardware perfectly.
Quite a few users with this TP Link router have been complaining about terrible visual stuttering which is making their VR experience unplayable.
In trying to troubleshoot I purchased one of the routers myself and received a Hardware Version 1.0 router, which I have to say for me is performing brilliantly so far.
It has now become apparent that those suffering issues all have the v1.2 revision of the hardware.
We support our users so have of course advised latest firmware updates and correct WiFi settings but for these people (including a fellow admin who purchased an AX1500 yesterday in the US) the issues persist and all of them will likely be returning the hardware if it cannot be fixed.
Because my v1.0 on is working fine I need to come here and find out what is going on and if something can be fixed asap with a firmware update?
I want to continue to recommend TP Link routers to our members (ever increasing due to Quest 2 popularity) but will have to hold back until this issue is resolved.
We have a few people I can ask to assist with testing if required so please can a representative of TP Link contact me if necessary to get the ball rolling.
Thanks, Liam (oursoul)
https://www.vrdesktop.net/
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This is great news. Kudos to TPLINK for taking action. Hopefully we can recommend this router again soon!
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I got the ax10 ready in a box to be sent back, and an ax50 I am now using as the daily house router. Hopefully they can push this out fast enough that I can RMA the Asus router as well and only have to use the ax50
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@XZlayeD we will see. After a period of time elapsed, it seems the issue came back, albeit with less intensity. However, it was a stark improvement and I've already asked to schedule another appointment.
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@Gmadu1993 May I ask how you record your gameplay (shadowplay)? I never did that and I have a session with support today.... How they connect with your teamviewer... Did you provided your Id and password?
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Hi Everyone
Glad to see the remote sessions are making progress. If anything in detail is shared with me I will share it and once we have a full resolution I will work with the team to create a FAQ and post it here.
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Hey @Rcaldieri, I don't know if you've already had your appointment with them, but yes just email them your TeamViewer ID and Password that you see when you open the program. As for the recordings, I'm not using shadowplay. I have my home PC and Oculus quest 2. I simply pressed the right controller home button, looked to the left hand side where it says record video, and gave it a click.
When finished, I connected it to my PC, then used side quest to download the video from quest to PC.
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I have same issue with AX50 on virtual desktop and oculus quest 2. Will it be fixed with future firmware updates or should i return my AX50?
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the good news is, tplink is actively working on the issue. the bad news is, we don't know when the fix will be out (hopefully it can be fixed). so if you have a short time limit for your returns, you have to take that into account
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Honestly, until this issue is fixed, I think the only thing to say on this matter is that no one at this point in time can suggest or promote these routers as a good choice for VR.
At best, we will see a firmware fix within this year.
At worst, it's a hardware issue and we will all have to return the units to the manufacturer anyways.
Frankly, I don't expect a fix anytime soon. But with the recent increase in communication with the TP-link R & D team, I do have hope that we might eventually see a fix.
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I just came here looking for help, as I was recommended to use this router model for Quest 2 by other Virtual Desktop users. However, I am seeing 15-19 ms of network latency nearly always, even though it is dedicated exclusively to streaming to the Quest 2 in Virtual Desktop. The best I have seen was 9 ms, but it does not spend much time that low.
This is in contrast to my 6 year old AC router in general, mixed household use - which is due to be replaced - that is delivering 6-8 ms to my Quest 2 when not loaded excessively by other devices.
The bottom of my router shows ver. 1.26 (and is a US model). From this thread, it looks like this issue has been live for a few months now, and although some progress appears to have been made, there is still no ETA. Should I return the router?
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