AX10/AX1500 VR game streaming stuttering
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Hi there, I am a representative of the Virtual Desktop community (community of around 20k on Discord with up to 5000 active users a day) and I need to bring an issue to TP Links attention.
We are often asked which routers our users should get and up until now for those on a budget we have recommended TP Link and the best model we have been advising for Oculus Quest 2 compatibility is the Archer AX10 or AX1500 since the specs match the Quest 2's networking hardware perfectly.
Quite a few users with this TP Link router have been complaining about terrible visual stuttering which is making their VR experience unplayable.
In trying to troubleshoot I purchased one of the routers myself and received a Hardware Version 1.0 router, which I have to say for me is performing brilliantly so far.
It has now become apparent that those suffering issues all have the v1.2 revision of the hardware.
We support our users so have of course advised latest firmware updates and correct WiFi settings but for these people (including a fellow admin who purchased an AX1500 yesterday in the US) the issues persist and all of them will likely be returning the hardware if it cannot be fixed.
Because my v1.0 on is working fine I need to come here and find out what is going on and if something can be fixed asap with a firmware update?
I want to continue to recommend TP Link routers to our members (ever increasing due to Quest 2 popularity) but will have to hold back until this issue is resolved.
We have a few people I can ask to assist with testing if required so please can a representative of TP Link contact me if necessary to get the ball rolling.
Thanks, Liam (oursoul)
https://www.vrdesktop.net/
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@oursoul Hello same problem here when i enable ax WiFi with ax50 model. Hope you fix it
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@oursoul Same problem for months now, using air link on oculus quest 2, a lot of stuttering also with virtual desktop no matter which settings. Switching of ax mode seems to have fixed it, but still not optimal. hardware version 1.0 - firmware version 1.0.9
Any update on this?
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Hi there , my personal advice is to buy ax20. It has a 1.5 quad core cpu. First one in the picture is ax 10 second ax50 last one is ax20
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@oursoul Hello, I purchased the AX50 and I have the exact same problem.
The only way to solve the issue is to force the 5Ghz connection to work on 802.11ac mode. In that case, the problem disappears and the experience is smooth.
If I put the connection on 802.11ax mode, Air Link suffers from absolutely massive stuttering. The difference is night and day.
I had to return the router because of this, but I would be interested in buying it again if the issue gets solved.
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Are these products abadoned or what? Why we can't have any answer or update from development team about our BLOCKER-TYPE problems?!
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No the products have not been abandoned. However updates are only provided when we ourselves are given them. Also as has been mentioned above if you are still having issues we are asking for customers to work with our engineering team directly as testing did not replicate the issue they want to work with users who are specifically havign the concern. You can email support@tp-link.com with a link to this thread and they will direct it to the engineers to contact you.
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A bit off topic, but does this also occur with the Native streaming option (AirLink?).
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Thanks Carl,
I might reach out myself to them if I have some time.
I just came across this while searching why I get such bad results with my Oculus Quest 2 over ax connection.
TP-Link makes great products, I buy loads for personal and work.
However, my hands are tied, if the engineering team is still trying to duplicate the issue, that means there is unlikely to be a fix before my return window is up, so I'll have to return this.
I did want to add to this thread to verify I am another user who has an Oculus Quest 2 (bought within the last month) who can not use Wifi 6 "AX" on my AX3000, If I disable AX everything works smoothly.
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Hi John, yes please reach out if you can. We may not be able to "fix" the issue in the short term but we could possibly offer alternative solutions but those would like vary by region and what the local warranty policies are. The first step would be to contact the support team to link in engineers. If you can tell me where you are from I can give you the local contact information.
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