AX6000 won't log in via wired connection

AX6000 won't log in via wired connection
AX6000 won't log in via wired connection
2020-11-25 16:28:38
Hardware Version: V1
Firmware Version: 1.1.1

Can not log into router through URL though a wired connection. 

Can log into routher through tehter and wireless but not wired.

Replaced router (hardware) with same exact issue. Was OK when first installed but now gives log in prompts but does not respond.

If I reset the router and start over it works again then the next day does not. Exact same issue with now second piece of hardware.

 

Called customer service and spent an hour explaining the issue. The representative could not solve the problem and told me someone would call back. That never happened.

 

Same issue on safari and Chrome.  Both caches were reset and private browsing also tried. Same issue.

 

 

 

 

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#1
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13 Reply
Re:AX6000 won't log in via wired connection
2020-11-25 17:57:50
Have you tried power cycling the router and PC? Have you installed the current firmware (https://www.tp-link.com/us/support/download/archer-ax6000/#Firmware)? Have you tried it with only the PC connected and the other Ethernet ports empty and nothing in the USB ports? If yes to those questions, I would do another factory reset and test, add a change or two, power cycle the router and PC, and retest until it fails.
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#2
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Re:AX6000 won't log in via wired connection
2020-11-25 18:18:35
Thought of something else. How are you trying to sign on? Try 192.168.0.1 or 192.168.1.1 unless you changed it. I found on my iMac, the www.tplinklogin.com and www.tplinkwifi,com does not work.
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#3
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Re:AX6000 won't log in via wired connection
2020-11-25 18:38:30

@ArcherC8 192.168.0.1. It does work on my wireless laptop and DID work on my wired MAC. But I literally need to reset the router and restart everything for it to work on the wired connection... for a day. 

 

Yes, reset router and modem and computer.

 

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#4
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Re:AX6000 won't log in via wired connection
2020-11-25 18:43:00

@HPCBOB Have NOT tried it with only the PC connected and the other Ethernet ports empty and nothing in the USB ports? (USB port is empty regardless.

 

It is working at the moment. I should add this apears to be intermittient so will need to wait till next incident and try that.

 

Also, instead of the log in screen of inactivity, it will frequently ask to set up a new password. Doing so, it returns that I can't because i have already done so. 

 

Many many many refreshes later i can get back tot log in screen that freezes.

 

Note, this is a brand new, out of the box router and it is doing the exact same behavior of the prior that I returned. 

 

I'll try isolating ports as a diagnostic but that is not a practical long term solution for a new rather expensive router!

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#5
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Re:AX6000 won't log in via wired connection
2020-11-25 18:43:32
And, sorry yes firmer was updated also.
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#6
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Re:AX6000 won't log in via wired connection
2020-11-25 18:43:33
And, sorry yes firmer was updated also.
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#7
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Re:AX6000 won't log in via wired connection
2020-11-26 01:28:50

@HPCBOB NEw information is that if safari is restarted the problem persists.

But if i restart the computer, it seems to temporarily work. Again, not a viable option.

 

Virus protection on or off doesnt seem to matter.

 

It's a imac running Big Sur but did the same with Catalina.

 

any ideas?

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#8
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Re:AX6000 won't log in via wired connection
2020-11-26 12:56:23
I had a similar issues when I was experimenting with the DNS settings a few months back. I ended up going back to the defaults on both my iMac and router. I connect using my iMac via Ethernet, Firefox, Chrome, or Safari, use 192.168.0.1 and do not have any problem signing on that way. I am on High Sierra as that is as high as I can go on this old iMac.
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#9
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Re:AX6000 won't log in via wired connection
2020-11-26 13:56:23

@ArcherC8 Thanks. But should note that even with default router settings, the issue persists. I'm willing to blame the imac but do not now where i would go to change some setting that appears to simply change with time. Being that it does work after a computer restart, i need to wait some "random" time befiore it doesn't work again. All I can say at this point is I restart, it works, i go about my work, retry some time later (hours perhaps) then locked. I also thought maybe i needed to actually log out (vs time out) but that did not seem to make a difference.

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#10
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Re:AX6000 won't log in via wired connection
2020-11-26 15:37:11
Go to system preferences/network/Ethernet/advanced/DNS and are the DNS servers 192.168.0.1 and 2001:558:feed::1 and 2?
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#11
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