AX3000

AX3000
AX3000
3 weeks ago
Hardware Version: V1
Firmware Version: 1.04 20200426

I've setup my AX3000 with 2 separate networks.  I can see the 5Ghz network but the 2.4Ghz isn't showing up for some reason.  I have even lowered the network mode to b/g/n just to be safe.  Any ideas?

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#1
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2 Replies
Re:AX3000
3 weeks ago

@StanL 

 

Start with the basics...

 

Be sure the SSID is not hidden.

 

Be sure you are using the power adapter that came with the router.

 

Some routers and devices do not like some special characters in the name/password.

 

Try different devices to see if you can see the network as it may be the device.

 

Can you enter the SSID and password in the device manually and make connection?

 

Power cycle the router and the device.

 

If you used the same SSID as the old router, delete (forget) the network and reestablish it.

 

Are the antennas connected correctly?

 

Do a factory reset and re-enter the settings.

 

Be sure the firmware is up to date.

 

Use a network tool to see if the network can be seen.

 

 

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#2
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Re:AX3000
2 weeks ago

@ArcherC8 Router might be bad.  I purchased an AX21 to use RE505X boosters instead and everything worked fine.  I'll call support sometime this week.

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#3
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