My wife and I own a AX50 Ax3000 router (NOT AN ARCHER A10), under warranty.  It got hot and stopped connecting to the internet after about 12-14 months of problem-free use.  We asked for a replacement (after a 45 minute technical support chat a few days before!) and they wanted us to answer a lot of questions.  We did, except for one (1).  They wanted us to take pictures "with our phone" and email them.  We don't have phones like that.  We have a lan-line and that's it.  So now, it appears, Tp wants us to get a camera (go out and buy one I believe) and take pictures - really!  I'm 70 years old and not well.  Buying cameras and trying to take pictures of (their requiremetns):

1.  A wall electrical out-let.

2.  Charter/Spectrum modem box

3.  Tp Ax3000 router (the same one under warranty).

is beyond _ _ _ _ _ _ !!!!  I offered to send them the entire unit if they pay for postage - I don't need it, it gets really hot and stops connecting to the internet 4-6 times a day.  We'll see where that gets us.  Anyway, I'm sure some have good experiences with Tp and some not-so-good.  We're in the not-so-good group.  These folks think everybody is computer literate, carries iphones and is a Charter/Spectrum modem expert!  We're not.  So, be advised, your warranty may end up like ours - worthless - unless you own a picture taking phone and can manipulate it to send pictures in an email and understand computer science as well..  ...and even then, good luck.... 

One thing is gonna happen though; all my kids and grandkids and everyone they know will never buy a Tp product.  It seems as though they'll do everything they can to not honor their warranty and product(s).  They'll keep giving you the run-around until you tire of it (like me and my wife) and just let the matter drop.  You been warned.

Kiss that $150.00 good-bye.

Sand1man