AX6000 lose the USB storage

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AX6000 lose the USB storage

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
AX6000 lose the USB storage
AX6000 lose the USB storage
2021-10-10 19:38:39 - last edited 2022-07-11 07:12:28
Model: Archer AX6000  
Hardware Version: V1
Firmware Version: 1.2.4 Build 20210719 rel.12163(4555)

Hi,

 

when I reboot the router AX6000 I have USB storage visible on all devices. After few minutes the USB storage is not visible on the home net.

 

Is there any settings that I have missed?

 

BR

Roman

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Re:AX6000 lose the USB storage
2021-10-11 06:10:54

@Roman939 

 

What is the brand and model number of the USB storage, how about its partition format, is it NTFS, exFAT, HFS+, or FAT32? Is it plugged into the USB port directly, or it's connected through a hub or extension? Ensure you can visit it stably when it is plugged into the USB port of the computer directly.

 

Try the other USB port on the AX6000, try with another USB or HDD if that is possible to see if that one can be visible stably.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:AX6000 lose the USB storage
2021-10-11 17:31:35

@Kevin_Z

 

Hi Kevin_Z,

 

I'm using DM PSSD 256GB FS200 USB key (https://www.amazon.ae/External-Solid-State-Drives-FLASHDrives/dp/B086Z5R8QY). 

The USB drive has an NTFS partition formatted and it is directly plugged in.

When I plug USB in I can see USB in Media device and I can access it with FTP. After 20 min USB is not visible in the Media device but I can access it on FTP.

 

BR

Roman

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Re:AX6000 lose the USB storage
2021-10-12 05:50:53

@Roman939 

 

Do you have any other USB or HDD to test? We have reported the issue to the support engineers, they will likely reach out to you via email to continue to troubleshoot your issue.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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