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Deco M5 cannot get internet connection to work

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Deco M5 cannot get internet connection to work

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco M5 cannot get internet connection to work
Deco M5 cannot get internet connection to work
2022-01-14 01:05:35
Model: Deco M5  
Hardware Version: V3
Firmware Version:

Got the Deco M5 with three units.  Have xfinity 300mbps.  tried setup with all three as master and each time, end up with red-light and "not connected to internet." error.  network cable is fine and works with my netgear router.  I have tried all the troubleshooting tips from the web site ( power up sequence, etc). and nothing works!  This is getting very frustrating and thinking of just returning the item unless someone has additional ideas.  Thanks

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Re:Deco M5 cannot get internet connection to work
2022-01-14 01:10:09

@lamikam 

 

Because your ISP is a cable provider and your old router works this is likely the cause and solution:  https://community.tp-link.com/us/home/forum/topic/150603 

Check out the Latest: Recent Smart Home Features and Updates for Tapo and Kasa Securing Your TP-Link ID with 2FA:Deco and Tether | Smart Home Splash into a Smarter Summer with Sub-G Sensors, Matter, and Apple Home!
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Re:Deco M5 cannot get internet connection to work
2022-01-14 02:48:08

@Carl Update - I plugged the M5 into my router and it works.   So going to use that and disable the wifi on my router.  thanks!

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#3
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Re:Deco M5 cannot get internet connection to work
2022-01-14 15:53:22

@lamikam 

 

If you are going to do that I would suggest putting the Deco M5 in AP mode.  This will disable all router features, including HomeCare but avoid Double NAT, which can and often does affect performance.  

Check out the Latest: Recent Smart Home Features and Updates for Tapo and Kasa Securing Your TP-Link ID with 2FA:Deco and Tether | Smart Home Splash into a Smarter Summer with Sub-G Sensors, Matter, and Apple Home!
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