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Deco M5 cannot get internet connection to work

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Deco M5 cannot get internet connection to work

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Deco M5 cannot get internet connection to work
Deco M5 cannot get internet connection to work
2022-01-14 01:05:35
Model: Deco M5  
Hardware Version: V3
Firmware Version:

Got the Deco M5 with three units.  Have xfinity 300mbps.  tried setup with all three as master and each time, end up with red-light and "not connected to internet." error.  network cable is fine and works with my netgear router.  I have tried all the troubleshooting tips from the web site ( power up sequence, etc). and nothing works!  This is getting very frustrating and thinking of just returning the item unless someone has additional ideas.  Thanks

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Re:Deco M5 cannot get internet connection to work
2022-01-14 01:10:09

@lamikam 

 

Because your ISP is a cable provider and your old router works this is likely the cause and solution:  https://community.tp-link.com/us/home/forum/topic/150603 

Carl | TP-Link Systems Inc. Survey: Share Your Experience and Help Shape the Future of TP-Link Support Make Your Home Wi-Fi Greener with Power-Saving Features Check out Our Community Newsletter and Monthly Firmware Updates in our Knowledge Base Contact Support Join our Official Subreddits: r/tplink, r/tapo, r/omada_networks
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Re:Deco M5 cannot get internet connection to work
2022-01-14 02:48:08

@Carl Update - I plugged the M5 into my router and it works.   So going to use that and disable the wifi on my router.  thanks!

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Re:Deco M5 cannot get internet connection to work
2022-01-14 15:53:22

@lamikam 

 

If you are going to do that I would suggest putting the Deco M5 in AP mode.  This will disable all router features, including HomeCare but avoid Double NAT, which can and often does affect performance.  

Carl | TP-Link Systems Inc. Survey: Share Your Experience and Help Shape the Future of TP-Link Support Make Your Home Wi-Fi Greener with Power-Saving Features Check out Our Community Newsletter and Monthly Firmware Updates in our Knowledge Base Contact Support Join our Official Subreddits: r/tplink, r/tapo, r/omada_networks
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