Solution Archer AX20 Drops Internet Connection Since 1/7/2022 (Resolved)
This Article Applies to:
Some customers report that the router keeps dropping from the internet/modem since 1/7/2022, some mentioned this happens after they upgrade the router firmware to the latest 210901, the internet LED on the router would turn red/amber. This can be temporarily fixed by rebooting, power cycling, or releasing and renewing the WAN IP address on the router web GUI. If this is what you experienced with the Archer router recently, please continue reading on.
Available Solutions (Updated on 2022-1-29):
The official firmware has been released for the affected models already, please check for the updates on the router web GUI or via the Tether app. You can also download the latest firmware from the local website:
How to upgrade the router firmware, please follow this guide.
If the dropping issue persists after performing the firmware update as mentioned above, it is suggested to comment below, or email email@example.com with the subject [Forum ID 522208] Archer AX20 Drops Internet Connection after the Latest Firmware Update. In either case, be sure to provide the following information:
1. Who is your ISP? What's the model of the modem?
2. Save and email the System Log on the router (System Tools > System Log). Don't reboot the router, if the internet doesn't recover automatically, please login to the router page, go to Advanced > Network > Internet, click on the Connect/Disconnect to recover the connection on the router.