Deco device is solid green but dorsnt show in app

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Deco device is solid green but dorsnt show in app
Deco device is solid green but dorsnt show in app
2022-02-10 08:11:43
Model: Deco X20
Hardware Version:
Firmware Version:

I set up the deco tp link today. Now when I go into the app and log in to change parental controls etc. It is acting as if I haven't registered my devices, but I have.  Therefore it won't let me read them. Devices are solid green. Have deleted and reinstalled app, same problem. 

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Re:Deco device is solid green but dorsnt show in app
2022-03-21 07:26:46

  @Nerak 

Hi, Thank you for your time and patience.

I see the Deco is online under your TP-Link ID from the cloud server so I guess the Deco is working properly now.

Would you mind sharing with us how you have fixed this issue?

Thank you very much.

Please leave me a message if I haven't seen your post and your issue is quite urgent!
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