Deco and Ring Don’t Connect

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Deco and Ring Don’t Connect

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

golfer23

2022-02-11 18:20:28

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Registered: 2022-02-11

Deco and Ring Don’t Connect

2022-02-11 18:20:28

Model: Deco M4

Hardware Version:

Firmware Version:

I cannot get my Ring Doorbell 3Plus to connect to Deco M4. I've talked with 3 Ring Techs and still no luck. They say call the internet provider.

Rebooted both modem and Decos numerous times and to no prevail.

1 Reply

Carl

2022-02-11 22:02:47

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Registered: 2018-11-01

Re:Deco and Ring Don’t Connect

2022-02-11 22:02:47

@golfer23

In the past this has been caused by ring's inability to work with Deco's Fast Roam feature. While Ring has stated on their own community this was resolved we would suggest turning Fast Roam off and see if that corrects this connection issue. If that doesn't help try enabling your guest network on just a single band (2.4 or 5GHz) and see if it connects.

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Deco and Ring Don’t Connect

Deco and Ring Don’t Connect

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