Reading TP-link's Home Network Community forum under How to Protect Yourself from Technical Support Scams.

I note the following:

'We recommend refraining from allowing remote access to your PC unless you’re absolutely certain that the person or company you are working with is genuine. At TP-Link, in some very rare cases, we might suggest remote access for our customers to make the support experience less complicated.'

How then does TP-Link support square this with their email asking me to download teamviewer, send them my account name and password to facilitate remote access?

Is this genuine or what?