UB500 Unable to connect to devices

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UB500 Unable to connect to devices

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UB500 Unable to connect to devices
UB500 Unable to connect to devices
2022-11-24 06:34:56 - last edited 2022-11-25 07:42:35
Model: UB500  
Hardware Version:
Firmware Version: HCI 9.55449 / LMP 9.25805

Good morning team,

 

I recently purchased a UB500 USB Bluetooth adapter.  Installation seemed successful as my Windows 10 (Home) laptop recognizes bluetooth capability, I can see bluetooth devices available to connect to and other devices can see my laptop, however, I cannot connect to my Arc Star speaker   I've tried the following troubleshooting steps so far.

 

-Ensured by Galaxy S21 Ultra can connect via Bluetooth to the speaker and my PC (killed Bluetooth on my phone afterwards)

 

-Rebooted my PC

 

-Downloaded drivers from TP-Link support page for the UB500

 

-Remove the speaker in device settings (failed)

 

-Remove the speaker via the device manager (failed)

 

-Restarted the device association service

 

-Uninstalled/reinstalled the UB500 in device manager

 

Are there any other troubleshooting steps you can think of that may help?

 

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1 Accepted Solution
Re:UB500 Unable to connect to devices-Solution
2022-11-25 07:42:08 - last edited 2022-11-25 07:42:35

  @ThatGeek5410 

 

I reset Windows 10 (Home) and this cleared all paired Bluetooth devices.  I added the speaker again and the device is functioning normally.

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#2
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1 Reply
Re:UB500 Unable to connect to devices-Solution
2022-11-25 07:42:08 - last edited 2022-11-25 07:42:35

  @ThatGeek5410 

 

I reset Windows 10 (Home) and this cleared all paired Bluetooth devices.  I added the speaker again and the device is functioning normally.

Recommended Solution
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  4  
#2
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