@Lakewood,

We actually chime in a lot more than you would think; unfortunately, the community has grown to such an extent that it is sometimes impossible to reply to every post - well, to reply without a templated response at the very least.

If there is ever an urgent matter, you can always feel free to message or tag myself or one of our team members.

This is one of the reasons that we encourage users to participate in other threads since it not only provides another set of eyes on a problem, but allows for others besides our team to respond.