Deco XE75 Experiencing Very Slow Connection To Only Meta Websites/Apps
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Deco XE75 Experiencing Very Slow Connection To Only Meta Websites/Apps
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#Tech Support
Model: Deco XE75
Hardware Version: 2
Firmware Version: 1.2.5 Build 20231225 Rel. 58766
Primary DNS 8.8.8.8
Secondary DNS 8.8.4.4
ISP: Charter Spectrum
Hi there, I"m having a perplexing issue with my two Deco XE75s I have at home. Speeds and connection is great for everything except specifically Meta services (Facebook, Instagram, and WhastApp). All devices on the network are able to connect to those sites (usually), but connection is so slow the sites are unusable. There is no slowed connection when hard wired via ethernet cable to the ISP modem, or when accessing Meta content via Tor. Traceroute and ping cmd usually times out on those Meta sites.
I have performed a factory reset of the routers and no change. DNS updated to 8.8.8.8 and 8.8.4.4 and no change. After cloning the MAC address of to the ISP modem or a device on the network to the Deco I completely lost all internet connection. Confirmed with ISP no issue on their end, they even replaced the modem just to be sure, and the problem persisted (they noted their modems use a dynamic IP).
Not sure what else to try, I'm very curious why Facebook will load on Tor but not Firefox/Chrome/Apps on the Deco wifi. Any help troubleshooting this would be appreciated!
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