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Added Deco M9s not showing IP address nor clients

Added Deco M9s not showing IP address nor clients

Added Deco M9s not showing IP address nor clients
Added Deco M9s not showing IP address nor clients
2024-07-30 12:54:30
Model: Deco M9 Plus  
Hardware Version:
Firmware Version: 1.2.12 Build 20191014 Rel 42025

Hello

I have reccently added 2 new Deco m9 to my mesh of 3 deco M9 plus

I noticed 3 things

-while the 3 initial ones have a Firmware 1.6.3, the 2 new ones show 1.2.12 Build 20191014 Rel 42025, even after update (source Deco mobile app)

-those 2 do not show IP address in the mobile app for those 2, while the 3 initial ones have an IP address

-those 2 do not show any client connected at any time, even if I stay close to one with my phone, and disconnect / reconnect to WIFI

 

Is this normal?

 

Thank you

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#1
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3 Reply
Re:Added Deco M9s not showing IP address nor clients
2024-08-01 00:42:21

  @PierreC83 

 

What color is the LED on the two new units?

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#2
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Re:Added Deco M9s not showing IP address nor clients
2024-08-01 02:08:48

 The led color is green on all, including the 2 new ones

They show up in the mobile app as Ok

 

 

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#3
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Re:Added Deco M9s not showing IP address nor clients
2024-08-01 10:09:01

  @PierreC83 The Deco app is not always reliable, sometimes it does not show correctly the connected clients.

 

The Deco might be different hardware versions, that would explain why they do not have the same recent firmware.

 

I suggest using an app such as "wifi monitor", to verify if all satellites are active on wifi, and to verify to which satellite the phone is connected.

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#4
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Replies: 3

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