Added Deco M9s not showing IP address nor clients

Added Deco M9s not showing IP address nor clients

Added Deco M9s not showing IP address nor clients
Added Deco M9s not showing IP address nor clients
2024-07-30 12:54:30
Model: Deco M9 Plus  
Hardware Version:
Firmware Version: 1.2.12 Build 20191014 Rel 42025

Hello

I have reccently added 2 new Deco m9 to my mesh of 3 deco M9 plus

I noticed 3 things

-while the 3 initial ones have a Firmware 1.6.3, the 2 new ones show 1.2.12 Build 20191014 Rel 42025, even after update (source Deco mobile app)

-those 2 do not show IP address in the mobile app for those 2, while the 3 initial ones have an IP address

-those 2 do not show any client connected at any time, even if I stay close to one with my phone, and disconnect / reconnect to WIFI

 

Is this normal?

 

Thank you

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#1
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9 Reply
Re:Added Deco M9s not showing IP address nor clients
2024-08-01 00:42:21

  @PierreC83 

 

What color is the LED on the two new units?

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#2
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Re:Added Deco M9s not showing IP address nor clients
2024-08-01 02:08:48

 The led color is green on all, including the 2 new ones

They show up in the mobile app as Ok

 

 

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#3
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Re:Added Deco M9s not showing IP address nor clients
2024-08-01 10:09:01

  @PierreC83 The Deco app is not always reliable, sometimes it does not show correctly the connected clients.

 

The Deco might be different hardware versions, that would explain why they do not have the same recent firmware.

 

I suggest using an app such as "wifi monitor", to verify if all satellites are active on wifi, and to verify to which satellite the phone is connected.

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#4
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Re:Added Deco M9s not showing IP address nor clients
3 weeks ago

Thank you

What I believe is the reason is the different firmwares.

Do you have an advise on how to upgrade the firmware of the 2 new satellites? I try the utility but it tells me "Couldn't find the main deci"

 

Thank you

 

 

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#5
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Re:Added Deco M9s not showing IP address nor clients
3 weeks ago

  @PierreC83 in the Deco app: more, system, update Deco 

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#6
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Re:Added Deco M9s not showing IP address nor clients
3 weeks ago
Thank you Yves I tried again today Before update : -the 3 initial decos are in 1.6.3 -the 2 new ones are in 1.2.12 After update : -the 3 initial decos are 1.6.4 -the 2 new ones are still in 1.2.12 Also in the app, System / Show all devices., the 3 initial ones show that they are ethernet connected (except main one) and show and IP address The 2 new ones, while Ethernet connected, do not show it and do not show any IP address Thanks again for lookingi into this
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#7
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Re:Added Deco M9s not showing IP address nor clients
3 weeks ago

  @PierreC83 Is this an issue only with the display of the app, are the two new Deco actually broadcasting the wifi signal, are they used by devices?

 

To see the Mac address of the Deco (wifi BSSID) used by a device:

- with Windows: "netsh wlan show interfaces"

- with Android, use a "wifi monitor" app

 

 

A "wifi monitor" app will show you as well the BSSID of all wifi networks, allowing you to verify which Deco are active on wifi.

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#8
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Re:Added Deco M9s not showing IP address nor clients
3 weeks ago

  @yves_b I will try the command while being close to the 2 new DECO

According the the DECO App, none of the devices are connected to those 2 deco - All the devices are connected to one of the 3 initial Decos

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#9
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Re:Added Deco M9s not showing IP address nor clients
Sunday
Opening a new thread as I am now convinced it comes from the Firmware of the v2 models not upgrading
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#10
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