Deco S4 units with different firmware versions
3 Deco S4 units have firmeware version 1.4.1 Build 20230324 Rel. 50892
1 Deco S4 unit has firmware version 1.6.2 Build 20240718 Rel. 69205
When I go to System > Update it gives me a run down of the 3 units with the 1.4.1 build and the 1 unit with the 1.6.2 build, but it says they're all up to date. What gives?
The main reason I want to update the firmware, is because I've been having a problem with almost all clients connecting to my Deco unit on the 3rd floor only.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Your deco s4's may have different hardware versions between them.
Some versions of it don't have 1.6.1 listed.
https://www.tp-link.com/us/support/download/deco-s4/v3.6/#Firmware
- Copy Link
- Report Inappropriate Content
I see, that doesn't sound good at all. I suspect this is why I am having problems.
Seems misleading that TP-Link would name these the same thing, even though they have different hardware, and possibly the inability to update.
I've looked this problem up online, and I'm led to forum posts complaining about the same thing.
Any way I can return these to tp-link to get the updated ones?
- Copy Link
- Report Inappropriate Content
I would ask tp-link support if anything can be swapped, but if you are past a return window when you bought the units they would not necessarily be obligated to do so.
https://www.tp-link.com/about-us/contact/
- Copy Link
- Report Inappropriate Content
Thanks I'll contact them. I think they're obligated if they are false advertising two different devices with the same name that cause problems together. Plenty of people complained about it.
- Copy Link
- Report Inappropriate Content
Hopefully they can fix it with a firmware update so that you don't need to return or purchase anything.
- Copy Link
- Report Inappropriate Content
@exactspace I suggest swapping two Deco satelites, to understand if the issue follows the Deco unit.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 111
Replies: 6
Voters 0
No one has voted for it yet.