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BE95 After upgrading to 1.1.0 - drops internet weekly

outcoldman

2025-02-05 14:15:33

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Registered: 2024-10-07

BE95 After upgrading to 1.1.0 - drops internet weekly

2025-02-05 14:15:33

Model: Deco BE95

Hardware Version: V1

Firmware Version: 1.1.0 Build 20241217 Rev 38308

I have upgraded to 1.1.0 two weeks ago, and now every Wednesday I wake up finding that my Deco is not connected to the internet. Only rebooting the main unit fixes the issue. And by rebooting I mean I have to disconnect it from the power and reconnect it. Seems like just simple Reboot of the network from the app does not work.

Anyone else experienced similar issue?

3 Reply

Carl

2025-02-05 17:06:16

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Registered: 2018-11-01

Re:BE95 After upgrading to 1.1.0 - drops internet weekly

2025-02-05 17:06:16

@outcoldman

I would like you to, if you can, to email our support team at support.usa@tp-link.com. This is becuase the engineering team will likely need to be made involved and its much easier doing it through emails as the case can easily be assinged to them. Feel free to share any feedback, experiance or progress here in this thread so others can know the process and solution if they also experinacing this concern.

Please include the following:

Subject: Deco BE95 possible Firmware Bug (FW 1.1.0)

Include:

Hardware Version
TP-Link ID email address
Details of what you are experiancing

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outcoldman

LV1

2025-02-15 13:01:41

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Re:BE95 After upgrading to 1.1.0 - drops internet weekly

2025-02-15 13:01:41

@Carl it have happened again today, so I have sent email to the email you provided with the logs before and after reboot. Would be great if you can follow up on that internally as well.

outcoldman

LV1

2025-02-20 14:07:40

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Re:BE95 After upgrading to 1.1.0 - drops internet weekly

2025-02-20 14:07:40

Not much help from that support. I guess my email did not really reach the technical support. They suggested to try a different router to see if that will help, or change the cable. Does not look like they looked at the logs.

BE95 After upgrading to 1.1.0 - drops internet weekly

BE95 After upgrading to 1.1.0 - drops internet weekly

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