AX1800 is my (AP), Nighthawk RS700 is my (Primary)

AX1800 is my (AP), Nighthawk RS700 is my (Primary)

AX1800 is my (AP), Nighthawk RS700 is my (Primary)
AX1800 is my (AP), Nighthawk RS700 is my (Primary)
2025-07-15 18:02:45
Model: Deco X25  
Hardware Version: V1
Firmware Version: 1.5.5 Build 20240718 Release

Nighthawk is the primary Router, and i set my deco x25 as my AP. when on group calls the drops between both routers. and i have to switch to the other router to regain the call. 

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Re:AX1800 is my (AP), Nighthawk RS700 is my (Primary)
2025-07-16 03:13:08

  @terrydub 

 

Going to have you open a ticket on this as this is now the 2nd time in a a few weeks where people have had dropped calls. Please use the steps below.

 

Here are the instructions for opening a ticket

 

1. Email support at support.usa@tp-link.com.
2. Include the model number of your Deco router, as well as the hardware and firmware versions.
3. Describe the issues you are facing and send the email.
4. Within a few minutes, you will receive an automated response with a TKID number.
5. Upon receiving this email, please access the Deco web UI by entering "tplinkdeco.net" in your browser. Navigate to Advanced > System > System Log, select "ALL" in the log type, and save the file to your local computer. Then, reply to the email you just received, attach the log file, and kindly request that your ticket be escalated to a senior engineer for further assistance.

 

When you reply to the email, also give them this link 

 

https://community.tp-link.com/us/home/forum/topic/832246

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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