Home Network Community > Deco > New Device Notifications, Even when turned off
< Deco

New Device Notifications, Even when turned off

New Device Notifications, Even when turned off

New Device Notifications, Even when turned off
New Device Notifications, Even when turned off
2025-08-04 14:14:29
Tags: #Wi-Fi 6E #Wi-Fi 7
Model: Deco BE63  
Hardware Version: V20
Firmware Version: 1.1.7

After a recent setup of my 3-node Wifi 8 network, I have disabled notifications in the app for both New Devices and Known Devices.  However I still get notifications

for some wireless clients.  I get this as push notifications in the app, but usually the same few clients over and over again.  I don't want to see this

at all.

 

I should say that I have the primary network and a 2nd _IoT network on 2.4GHz band.  Also the 3rd note of mine is an older Deco unit

that is a AXE5300 (wifi 6E) Unit that I had upgraded from.   So I am wondering if my issues are related to either the _IoT network or this non-Wifi 7

router?

 

I do not want to disable all notifications on my iPhone for the Deco App.

 

  0      
 
  0      
 
#1
Options
1 Reply
Re:New Device Notifications, Even when turned off
2025-08-05 22:48:39

  @SMRTech 

 

Going to have you open up a ticket on this so it doesn't fall thru the cracks

 

1. Email support at support.usa@tp-link.com.
2. Include the model number of your Deco router, as well as the hardware and firmware versions.
3. Describe the issues you are facing and send the email.
4. Within a few minutes, you will receive an automated response with a TKID number.
5. Upon receiving this email, please access the Deco web UI by entering "tplinkdeco.net" in your browser. Navigate to Advanced > System > System Log, select "ALL" in the log type, and save the file to your local computer. Then, reply to the email you just received, attach the log file, and kindly request that your ticket be escalated to a senior engineer for further assistance.

Before sending the email insert the following link into your email and then hit send

 

https://community.tp-link.com/us/home/forum/topic/836126

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
  0  
  0  
#2
Options

Information

Helpful: 0

Views: 78

Replies: 1

Tags

Wi-Fi 6E Wi-Fi 7
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.