BE6500 Parental control bed time never ends.
In Parental control, I enable "bed time" like 9:00PM to 7:00AM. During this period, all devices are disabled for internet, That's GOOD! However, no device can use internet next morning after 7:00AM. The bed time has to be turned off to restore internet. PLS HELP!!
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
I purchased it from Bestbuy 3 days back. More tests indicate, the bed time works on 1 iphone added in bed time. When 13 devices added into one profile, the profile couldn't shut off internet in "bed time", I'll have to shut off internet by clicking "internet access" icon. When bed time ends at 7:00AM, no divice can access internet, I'll have to manually enable internet by clicking "internet access" icon again. All these sopposed to be automatic, right?? I tested the "bed time" has a big bug. Once turning off the bed time, all devices can access internet immediately.
Before returnning it back to Bestbuy, I need a technical solution. BTW, the interface design is quite entry level, probably designed by a teenager young girl? Take a look of Merlin firmware V380 X7.9.1 for Netgear R8000, that's called professional.
- Copy Link
- Report Inappropriate Content
We apologize for the delay in our response, and we hope you still own this BE6100.
YKooo wrote
When 13 devices added into one profile, the profile couldn't shut off internet in "bed time", I'll have to shut off internet by clicking "internet access" icon.
Does this mean the profile didn't shut off the internet once you added 13 devices to the profile, while it shut off the internet as expected when there are fewer than 13 devices in the profile?
Regarding this unintended behavior about the Bedtime settings, could you please confirm whether you have configured the Content/Web Filter in the same Profile? Please create a new profile and don't block any content through the Content/Web Filter. Only set the Bedtime as required, and then observe if the internet works properly after the Bedtime ends.
To help assist and streamline the identification of the behavior, we recommend sending an email to forumsupport.usa@tp-link.com with the following information:
Subject: [Forum Escalation][ID 837656] BE6100 Parental control bed time never ends.
Forum Nickname: YKooo
Thread URL: https://community.tp-link.com/en/smart-home/threads/topic/837656
Model&Version: Archer BE6100 1.0 1.0.9 Build 20250417 rel.46306(5553)
Description: In Parental control, I enable "bed time" like 9:00PM to 7:00AM. During this period, all devices are disabled for internet, That's GOOD! However, no device can use internet next morning after 7:00AM. The bed time has to be turned off to restore internet.
When 13 devices added into one profile, the profile couldn't shut off internet in "bed time", I'll have to shut off internet by clicking "internet access" icon. When bed time ends at 7:00AM, no divice can access internet, I'll have to manually enable internet by clicking "internet access" icon again. All these sopposed to be automatic. Once turning off the bed time, all devices can access internet immediately.
Any Other Relevant Information (Logs & Config Files. Don't post any of this information on the public): [User Provided]
Once sent, a ticket will be created in our support system, and a member of the team will follow up to gather more information or troubleshoot a cause.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 193
Replies: 2
Voters 0
No one has voted for it yet.