demonstrate wrote

  @Issaquah425 Looks like a similar issue here: https://community.tp-link.com/us/home/forum/topic/852560

 

 

I also encountered a few times like this:

 

* for once, it looks like completely reset (all SSID / passowrds are gone)

* for another time, it lost partial settings

 

I bet this firmware is such a buggy thing... I doubt whether it actually passed any QA....

@demonstrate 

Sorry to hear that.

Could you please backup the configuration file and email it to forumsupport.usa@tp-link.com as I suggested above?

When performing the Backup, please confirm that the exported backup file is 30K, which I assume is the correct file.

Jasson_Hong wrote

  @Issaquah425 

Hi, I had also encounter this issues. After a thunder shock, then suddenly my internet down... Then my router reset to default settings. I think there is some hardware design issues on GE800, but even you had replace the new router, it will also reset.... Regardless the configuration... My suggestion is always do a backup after you modify router setting. So in case happen, can recover. Nothing we can do on this. Even you want submit a RMA, it's also useless... No proof or nothing can be capture from logs since its reset... And it will still occur after replacement... Last time my AX72 had encounter random reboot also. They keep ask me to RMA, like every 1 weeks had 1 RMA request from my site... Then only solution is they provide Hardware update for me. After change from AX72 to AX73, everythings is ok.... But now I had swap to GE800. So im thinking it may also cause by design issues instead software. Or maybe software but since no logs can capture...

Hey @Jasson_Hong 

Thanks for joining this conversation and providing your feedback.

I found that you are reporting different abnormal or unexpected behaviors occurred in your network, and you have 2*GE800 and 1*GE550, which are connected via EasyMesh Ethernet Backhaul via a QNAP switch. I'm not sure whether the reported issue is caused by the QNAP switch. Could you please try removing the switch from the network and connecting the 2*GE800 and 1*GE550 via EasyMesh Ethernet Backhaul to test whether the issue persists?

@Jasson_Hong 

Thank you very much, and I appreciate your quick update.

I hope our engineer will figure out the unexpected behavior on your network soon.