iphone app crashes

iphone app crashes

iphone app crashes
iphone app crashes
Tuesday
Model: Deco BE63  
Hardware Version:
Firmware Version: current

This morning my iphone app just starts up and then crashes. FIX???

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#1
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5 Reply
Re:iphone app crashes
Tuesday

  @cdlvj130 

 

What is your Deco app version?

 

Have you tried restarting your phone or force-stopping the app? This can sometimes alleviate app anomalies.

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#2
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Re:iphone app crashes
Wednesday

  @cdlvj130 It began to work, but now crashes again this AM.

cdlvj130 wrote

This morning my iphone app just starts up and then crashes. FIX???

 

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#3
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Re:iphone app crashes
Wednesday - last edited Wednesday

Ryan wrote

  @cdlvj130 

 

What is your Deco app version?

 

Have you tried restarting your phone or force-stopping the app? This can sometimes alleviate app anomalies.

 

@cdlvj130,

 

Sorry to hear the app is exhibiting this unusual behavior again. Could you please provide the information requested above? You can find the app version in the App Store. Or if your Deco app launches properly, you can select the Options Menu (3 horizontal lines in the top-corner when the app is open and at the main screen), then tap App Settings > About.

 

This will give us additional insights and context that may help us guide you toward a solution. Thanks!

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#4
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Re:iphone app crashes
Wednesday

  @Ryan Yes I have restarted.

 

Version shows 3.0

 

I finally deleted the app. and re-installed. 

 

It is possible that my app was not most recent. I have had no indication of an update available.

 

Thanks.

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#5
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Re:iphone app crashes
Wednesday

  @cdlvj130 

 

I beleive your using an out of date version according to this 

 

https://apps.apple.com/us/app/tp-link-deco/id1186159417

 

The newest versions is 3.10.08 which was release on 10-31-2025

 

Try to download and install that version and see if it fixes your issue. 

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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#6
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