Opening Port 8883 for MyQ
I have a Chamberlain garage door opener with a camera. The camera works but the MyQ connection to the internet has not since I got the BE63 routers. I had I think X15 prior that worked fine.
Near as I can tell it requires communication via port 8883. I am at a loss as to where or how to open this up. I have spent over an hour on tech support and we tried everything else with this being the one thing that was brought up but I have no idea how to set it up or change it.
Any ideas appreciated.
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I understand that you want to open port 8883 on your Deco Mesh system.
To do this, you will need to set up Port Forwarding for port 8883 through the Deco app. Here’s how you can do it:
1. Open the Deco app on your mobile device.
2. Go to MORE > Advanced > NAT Forwarding > Port Forwarding.
3. Tap the "+" icon to add a new port forwarding rule.
4. Select the device on your network that you want to forward port 8883 to.
5. Enter 8883 as both the internal and external port (unless your application requires a different internal port).
6. Choose the correct protocol (TCP, UDP, or both) as required by your application.
7. Save your settings.
Notes:
• Port Forwarding is only available when your Deco is in Router mode. If your Deco is set to Access Point mode, this feature will not be available.
• When you create a port forwarding rule, the Deco app will automatically reserve the IP address for the selected device to ensure the port forwarding continues to work reliably.
For more detailed instructions, you can refer to this FAQ: https://www.tp-link.com/support/faq/1797/
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I have about given up on this. I opened the port and no difference. I changed my network name and password. I have unplugged the unit, and the battery backup, several times. All I get is everything goes as the instructions say it should and at best I get beeps about 1 second apart till I give up and unplug it again. Nothing seems to make a difference.
The camera can be seen on my phone but none of the other WiFi items work. No notices of the door open or closed. I am sure I have wasted a couple hours on this. Typical technology. It is 5 years old and won't work with the new stuff or I am to dumb to make it work.
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First please access the Deco web UI by entering "tplinkdeco.net" in your browser. Navigate to Advanced > System > System Log, select "ALL" in the log type, and save the file to your local computer. Then follow the steps below making sure to attach the logs to the email.
I recommend sending an email to forumsupport.usa@tp-link.com with the following information:
Subject: [Forum Escalation][ID 848846] Opening Port 8883 for MyQ
Forum Nickname: [User Provided]
Thread URL: https://community.tp-link.com/us/home/forum/topic/848846
Model&Version: [User Provided]
Description: [User Provided]
Any Other Relevant Information (Logs, Config Files, Images, etc.): [User Provided]
In the template above please fill in the areas that say [User Provided]. This will open a case with our engineering team, and they will work with you via email.
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I have 2 Chamberlin openers with MyQ (no camera) on my BE 63's haven't needed to change or forward anything. They only work of 2.4 bands.
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@BritG1 Nice to know they work. I have a 2.4 network band and I even set up a guest account using the 2.4 seperately and still could not get a connection. Everything beeps and clicks as it says but the final hook up never happens.
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For other people who may encounter this problem. It seems the problem was my ISP but TP-Link did a work around.
Based on the packet analysis during our remote session, the direct cause of the issue is that the MyQ opener cannot successfully communicate with the cloud server. When the MyQ opener queries the DNS server provided by your ISP for the domain Connectmyqdevice dot com, that DNS server refuses to respond. As a result, the MyQ client is unable to determine the correct IP address for communication, causing it to appear offline in the MyQ app. To resolve this, we set the DHCP server's primary DNS server to 192.168.69.1. This way, the MyQ opener will receive the router's LAN IP as its DNS server, and DNS requests will be forwarded through the router to the ISP’s DNS server. This will allow the MyQ opener to correctly retrieve the domain's IP address. Overall, this situation may be attributed to issues with both MyQ and the ISP.
I would like to thank the TP-Link tech support for their assistance as it took a while even with them doing it remotely.
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