XE75 Random dropouts, reconnects in a minute

XE75 Random dropouts, reconnects in a minute

XE75 Random dropouts, reconnects in a minute
XE75 Random dropouts, reconnects in a minute
a week ago
Model: Deco XE75  
Hardware Version:
Firmware Version: 1.4.5 build 20241129 rel. 44718

XE75 (qty 4) (power cycled, firmware updated, cables re-seated), 1gig TDS fiber

 

Hello, over the last 2 weeks I have been experiencing random (1x to 2x per hour) dropouts where I will lose my connection, Deco light will turn red and then within a minute it will reconnect, back to green and work fine.

 

I reached out to TDS and they don't see any issues on their end. So they recommended I hard wire my PC directly to the fiber ONT box. I did that and with limited testing (2 hours) I did not have any dropouts.

 

I've been trying the tips here: https://community.tp-link.com/en/home/kb/detail/412552

 

Possible bad router Deco? I could try to use this guide to swap in a new Decom on my network now. https://www.tp-link.com/us/support/faq/2400/

 

Any other Thoughts?

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#1
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3 Reply
Re:XE75 Random dropouts, reconnects in a minute
a week ago

  @ngs4282 I have Deco W6000, I did an update about 2 weeks ago and now I'm having similar issues. The thing is the connection suddenly drops for 1-5 seconds and reconnects. This happens every 5-25 minutes. Connecting directly into the modem has 0 issues. This is an issue from the last update, and now that I have narrowed down the issue, I'm trying to figure out how to solve it. Already disconnected and reconnected modem and routers in many different ways, including unplugging the power for both.

 

it is frustrating, and a waste of time. No idea what else to do besides a hard reset and to disable all updates going forward.

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#2
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Re:XE75 Random dropouts, reconnects in a minute
a week ago

  @Tatsujin My ISP further looked into their network and resolved an issue that has resolved this. My neighbor was having the same issue I was, so I figured it was my ISPs issue.  Knock on wood it keep working.  

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#3
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Re:XE75 Random dropouts, reconnects in a minute
a week ago

  @ngs4282 There is a beta firmware. You can download from the link below.

 

https://community.tp-link.com/us/home/forum/topic/838818

Please & Thank You !! ❤️
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#4
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