@BradLouKy The firmware follow both the model AND the HW Version #.  There should be a label on the bottom of the units, which lists the HW Vx and the model.  There should be a small pull down on the web page to change the version to the appropriate one...

Sometimes it is not clear if there are many versions over the years, and yes it is probably safer just to allow it to automatically update themselves.

  @BradLouKy Is this by any chance the Costco 3-pack that you have?  It does seem that the wrong firmware is installed as the BE65 Pro has 2 5 Gb Ethernet and 2 2.5 Gb Ethernet while the BE11000 has all 4 2.5 Gb Ethernet...

  @jzchen I got it at BestBuy but pretty sure it's the same one at Costco...4 x 2.5g

  @BradLouKy I went to the BestBuy pages on the BE65 Pro.  (You got the better version).  It mistakenly lists 10000 Mbps in one part but also confirms the 2 5 Gb Ethernet ports.  There is an available update which does not appear to have self installed, for whatever reason.  There should be an option for you to check for updates either on the Web GUI or the Deco App.  Does it show up in either?  Please note 1.2.0 is not reversible it warns in the description...

  @jzchen It hasn't shown up on either the app or web interface.  I am a little nervous about forcing an update since it is not clear which update is the proper one.

I've got to say, the BE11000 units have been incredibly good for the past 9 months.  The tech enthusiast in me wants the latest firmware  but the practical side of my brain is screaming not to mess with a good thing!

I'm probably going to let the units  themselves figure this one out! 

  @BradLouKy I'm sure it will install eventually.  Good idea.  I remember the last update for my BE95 I was complaining it did not auto update as soon as I found the update on the website.  Apparently TP-Link likes to gradually roll them out...