@BradLouKy The firmware follow both the model AND the HW Version #.  There should be a label on the bottom of the units, which lists the HW Vx and the model.  There should be a small pull down on the web page to change the version to the appropriate one...

Sometimes it is not clear if there are many versions over the years, and yes it is probably safer just to allow it to automatically update themselves.

  @BradLouKy Is this by any chance the Costco 3-pack that you have?  It does seem that the wrong firmware is installed as the BE65 Pro has 2 5 Gb Ethernet and 2 2.5 Gb Ethernet while the BE11000 has all 4 2.5 Gb Ethernet...

  @jzchen I got it at BestBuy but pretty sure it's the same one at Costco...4 x 2.5g

  @BradLouKy I went to the BestBuy pages on the BE65 Pro.  (You got the better version).  It mistakenly lists 10000 Mbps in one part but also confirms the 2 5 Gb Ethernet ports.  There is an available update which does not appear to have self installed, for whatever reason.  There should be an option for you to check for updates either on the Web GUI or the Deco App.  Does it show up in either?  Please note 1.2.0 is not reversible it warns in the description...

  @jzchen It hasn't shown up on either the app or web interface.  I am a little nervous about forcing an update since it is not clear which update is the proper one.

I've got to say, the BE11000 units have been incredibly good for the past 9 months.  The tech enthusiast in me wants the latest firmware  but the practical side of my brain is screaming not to mess with a good thing!

I'm probably going to let the units  themselves figure this one out! 

  @BradLouKy I'm sure it will install eventually.  Good idea.  I remember the last update for my BE95 I was complaining it did not auto update as soon as I found the update on the website.  Apparently TP-Link likes to gradually roll them out...

  @jzchen It popped up today & like the previous time, it installed the BE65 Pro firmware.  Working well.

Not a big deal...Just confused what the 11000 firmware is actually for....  

  @BradLouKy TP-Link makes a lot of different model routers.  Even different versions of the same model have different firmware versions associated based on Version #.  In this case they've named one model, the BE11000, based on its maximum WiFi throughput, while they also have a BE65 Pro with the same BE11000 throughput.  It probably would have been easier if they named the one sold at Costco the BE65, but I think they are concealing the fact that one loses two 5 Gb Ethernet ports to 2.5 Gb Ethernet ports, which appears to be the only difference between them.

AT&T for example offers 5 Gb Fiber service in some locations.  The BE65 Pro would be the right choice if someone opted for that service.  The BE11000 would not be well suited as you'd lose 2.5 Gbps throughput if you used it...