BE800 loses all/partial settings on reboots

BE800 loses all/partial settings on reboots

BE800 loses all/partial settings on reboots
BE800 loses all/partial settings on reboots
5 hours ago
Model: Archer BE800  
Hardware Version: V1
Firmware Version: 1.3.2

I just realized this BE800 works so badly on reboots.

 

E.g. last time I realized it somehow lost my IoT network's password (SSID was ok) and no IoT devices were able to connect until I fixed the password.

 

Also it lost the OpenVPN certificates. So I don't know what this feature is for. I cannot just re-generate the certificate and update all the clients' config. It's such a joke.

 

OK, please don't tell me "backup and restore". This is completely broken. I tried it multiple times, clearly it's buggy. sometimes it dumps me a ~30K file but sometimes only ~10K. I was able to try the 10K last time when I found out it lost my settings and you know BE800 simply tells me it's bad file. Well it should be... I can tell from the difference of sizes. I don't know how to make it work since normally you'd expect after rebooting, everything should be fine but this one just lost settings, almost like randomly. I have to check what it actually loses first.

 

I was thinking I might have bought a good router by paying this for 300+$ but it cannot even do a simple thing my years old router can do flawlessly.

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Re:BE800 loses all/partial settings on reboots
an hour ago - last edited an hour ago

Hello @demonstrate 

 

Thank you for posting on the TP-Link Community.

 

Do you enable Reboot Schedule on the BE800? 

 

Could you please provide a detailed network topology showing how the devices are connected, including whether there are switches, extenders, or EasyMesh routers?

 

As suggested in this thread, you can export the configuration file on the BE800 and email it to forumsupport.usa@tp-link.com for further investigation.

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