2.4ghz won't connect for 1 device
2.4ghz won't connect for 1 device
Just installed this unit and everything went smoothly except for one device. I used the same SSID and password as the old network and pretty much everything auto connected, however, I have one device (an old Surface Pro 3) that is refusing to connect. It uses 2.4ghz so I tried switching to WPA2, tried 20mhz, tried updating and restarting deco and surface and it sees the wifi network just fine but always says it cannot connect when you attempt.
I created a 2.4ghz guest network with WPA2 as a test and it connects to that just fine. One of my kids uses this laptop mainly for printing color sheets so it needs to be on the main network so it can access the printer. What else can I try?
Thanks!
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First please access the Deco web UI by entering "tplinkdeco.net" in your browser. Navigate to Advanced > System > System Log, select "ALL" in the log type, and save the file to your local computer. Then follow the steps below making sure to attach the logs to the email.
I recommend sending an email to forumsupport.usa@tp-link.com with the following information:
Subject: [Forum Escalation][ID 857238] 2.4ghz won't connect for 1 device
Forum Nickname: [User Provided]
Thread URL: https://community.tp-link.com/us/home/forum/topic/857238?moduleId=2424
Model&Version: [User Provided]
Description: [User Provided]
Any Other Relevant Information (Logs, Config Files, Images, etc.): [User Provided]
In the template above please fill in the areas that say [User Provided]. This will open a case with our engineering team, and they will work with you via email.
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