iOS Deco app shows fewer clients than Android Deco app

jacksan121

Yesterday - last edited Yesterday

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Registered: 2021-07-03

iOS Deco app shows fewer clients than Android Deco app

Yesterday - last edited Yesterday

Tags: #Client Devices

Model: Deco BE63

Hardware Version:

Firmware Version: 1.2.10 Build 20251229 Rel. 42008

I have just discovered that the Deco app on my iPhone is showing 21 fewer clients than the Deco app on my Android phone. The Android Deco app is correct. I am rather certain that this was not happening as recently as last week. Any advice to fix the iOS Deco app problem (if it's the app issue, that is) would be appreciated. The iOS Deco app is version 3.10.62 running on iOS 26.3. The correctly working Android Deco app is version 3.10.82 running on Android 13. The main Deco unit is BE63, which is linked to another BE63 and one unit each of X68 and M5.

Thanks.

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jacksan121

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Yesterday

Posts: 3

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Registered: 2021-07-03

Re:iOS Deco app shows fewer clients than Android Deco app

Yesterday

I am going to respond to my own inquiry because I have found a way to resolve this. When I examined the Deco app under two different OS’, I noticed that the Android version had the ‘Smart Devices’ section active whereas the iOS version did not. So I scanned for smart devices in the iOS Deco app, which then caused all the missing clients to reappear. Now, both the iOS Deco app and the Android Deco app show the same number of devices. The problem solved.

iOS Deco app shows fewer clients than Android Deco app

iOS Deco app shows fewer clients than Android Deco app

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