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BE85 frequent connection drops and wifi disconnects on 1.2.1

BE85 frequent connection drops and wifi disconnects on 1.2.1

BE85 frequent connection drops and wifi disconnects on 1.2.1
BE85 frequent connection drops and wifi disconnects on 1.2.1
Yesterday
Model: Deco BE85  
Hardware Version: V2
Firmware Version: 1.2.1

Hi, I've had nothing but troubles after installing Deco BE85(US)_V2.6_1.2.1 Build 20250731. The wifi frequently hangs for a few seconds and then reconnects. I also see that the wifi disconnects all together and then it reconnects. I have 2 BE85 units connected over ethernet. I use Apple devices to connect to the wifi. I did a factory reset on both the router and the access point but the issue persists. I bought 2 Eero Max 7 units to test and i have no issues, so i know it's not the wiring. Has anyone else experienced the same issues and how did you resolve them. My only option is to roll back to 1.2.0 and see if this helps, but was wondering if anyone was able to isolate the issue in 1.2.1. Thank you!

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#1
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2 Reply
Re:BE85 frequent connection drops and wifi disconnects on 1.2.1
10 hours ago

  @StanP22 

 

First please access the Deco web UI by entering "tplinkdeco.net" in your browser. Navigate to Advanced > System > System Log, select "ALL" in the log type, and save the file to your local computer. Then follow the steps below making sure to attach the logs to the email.

 

I recommend sending an email to forumsupport.usa@tp-link.com with the following information:

 

Subject: [Forum Escalation][ID 857832] BE85 frequent connection drops and wifi disconnects on 1.2.1

Forum Nickname: [User Provided]

Thread URL: https://community.tp-link.com/us/home/forum/topic/857832?moduleId=2424

Model&Version: [User Provided]

Description: [User Provided]

Any Other Relevant Information (Logs, Config Files, Images, etc.): [User Provided]

 

In the template above please fill in the areas that say [User Provided].  This will open a case with our engineering team, and they will work with you via email. 

 

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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#2
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Re:BE85 frequent connection drops and wifi disconnects on 1.2.1
4 hours ago

  @HelpFixDecoApp 

Thank you for your response! I wish i had seen your post before I rolled back to 1.2.0. I experienced the same disconnects for a few seconds and instability under 1.2.0 until i did a factory reset under 1.2.0. Things have been stable so far. If i start experiencing issues again i will definitely send you the logs. 

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