@HelpFixDecoApp 

Thank you for your response! I wish i had seen your post before I rolled back to 1.2.0. I experienced the same disconnects for a few seconds and instability under 1.2.0 until i did a factory reset under 1.2.0. Things have been stable so far. If i start experiencing issues again i will definitely send you the logs. 

I am writing to express my extreme dissatisfaction with the performance of my Deco Wi-Fi 7 system. I am currently using a combined setup of 2x Deco BE85, 1x Deco BE65, and 1x Deco BE65 Pro, all of which are connected via Ethernet Backhaul.

Despite the premium nature of these products, I am experiencing a connection "freeze" approximately every hour. This is particularly disruptive during Microsoft Teams meetings, where the connection drops or hangs for several seconds before recovering.

Key points regarding my experience:

• Stability: While the peak performance is excellent when it works, the constant instability makes it impossible to rely on this system for professional work.

• Troubleshooting: I have verified my cabling and configuration, but the freezes persist across all nodes.

• Support Feedback: I have already contacted your helpdesk, but I was told they "cannot help me" at this time and that I must wait for the next firmware update. However, no ETA was provided for this release.

As a customer who has invested heavily in your flagship Wi-Fi 7 ecosystem, being told to "just wait" indefinitely for a fix to a fundamental connectivity issue is unacceptable. I am seriously considering selling the entire set and switching to a competitor (such as Eero,ASUS), as I have confirmed that other systems do not exhibit these issues on my network.

I am requesting a concrete timeline for the next firmware fix or access to a beta firmware that addresses these stability issues immediately.

  @bjornricardo 

i had the same issues with frequent freezes for only a few seconds. Zoom calls were a nightmare. After rolling back to 1.2.0 and doing a factory reset i haven't had a single freeze up in 6 days or so now, so I would suggest rolling back and disabling automatic updates until a more stable version is rolled out. You might want to generate log files and send them to TP-Link bore doing that. Hopefully that helps them identify the bug.

  @HelpFixDecoApp 

 

reply the mail but where can i open a ticket ?

HelpFixDecoApp wrote

  @bjornricardo 

 

Can you please open up a ticket with support using the directions found below so we can get this looked at for you thanks

 

https://community.tp-link.com/us/home/forum/topic/857832?replyId=1667228

 

downgrade to the previous firmware version of the TP-Link BE85 has made the connection acceptable again. However, I still believe there are significant performance issues within the system. After a reboot, everything works perfectly with fast ping times, but as the day or week progresses, the performance gradually deteriorates.

Just curious, are you using a separate network for IoT devices? After I rolled back to 1.2.0 I had issues with my homekit devices if i used 1 network for all bands. The IoT devices using 2.4ghz were frequently going offline, many of them. My 5 and 6ghz devices seemed very stable. Then i created a separate IoT network for 2.4ghz devices which seemed to help a lot, much fewever devices now go offline, however my 5 and 6ghz devices on the main network looks like they started to act up a bit where when i used Citrix for work i got frequent unstable network messages, maybe 10 times in a day. I am monitoring it for now. I’ve restarted the network a couple of times in the last 2 weeks or so. It hasn’t been so bad that I would reach out to the help desk with the log files.