XE75 Drops internet soon after startup

XE75 Drops internet soon after startup

XE75 Drops internet soon after startup
XE75 Drops internet soon after startup
Yesterday
Model: Deco XE75  
Hardware Version:
Firmware Version: 1.3.1 Build 20251023 Rel. 43624

I have an XE75 and it dropped it's internet connection. I recycled the power by:

 

1) unplug cable modem

2) unplug XE75

3) remove ethernet to cable modem

4) waited 2 minutes

5) powered up cable modem, waited for connect

6) plugged in ethernet to cable modem

7) powered up router

 

Internet worked for a minute or two on a ethernet connected computer then internet stopped. XE75 light went from green to red. Checked cable modem lights, all ok.  I then directly connected the computer's ethernet to the cable modem and internet is working fine.

 

The XE75 has been working without a hitch since February 2024. I think I may have foolishly upgraded the firmware from 1.2.14 Build 20241015 Release 45922 to 1.3.1 Build 20251023 Rel. 43624.

 

Anyone know if there are issues with the 1.3.1 firmware?

 

Thanks!

 

Doug

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Re:XE75 Drops internet soon after startup
Yesterday

  @DougNH 

 

Do you know the hardware version of your XE75? You can find it on the bottom of the unit. Also is is the XE75 or XE75 Pro?

 

There is a new beta patch out that you might be able to test depending on your deco's hardware version. 

 

 

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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