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XE75 Drops internet soon after startup

XE75 Drops internet soon after startup

XE75 Drops internet soon after startup
XE75 Drops internet soon after startup
a week ago
Model: Deco XE75  
Hardware Version:
Firmware Version: 1.3.1 Build 20251023 Rel. 43624

I have an XE75 and it dropped it's internet connection. I recycled the power by:

 

1) unplug cable modem

2) unplug XE75

3) remove ethernet to cable modem

4) waited 2 minutes

5) powered up cable modem, waited for connect

6) plugged in ethernet to cable modem

7) powered up router

 

Internet worked for a minute or two on a ethernet connected computer then internet stopped. XE75 light went from green to red. Checked cable modem lights, all ok.  I then directly connected the computer's ethernet to the cable modem and internet is working fine.

 

The XE75 has been working without a hitch since February 2024. I think I may have foolishly upgraded the firmware from 1.2.14 Build 20241015 Release 45922 to 1.3.1 Build 20251023 Rel. 43624.

 

Anyone know if there are issues with the 1.3.1 firmware?

 

Thanks!

 

Doug

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#1
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6 Reply
Re:XE75 Drops internet soon after startup
a week ago

  @DougNH 

 

Do you know the hardware version of your XE75? You can find it on the bottom of the unit. Also is is the XE75 or XE75 Pro?

 

There is a new beta patch out that you might be able to test depending on your deco's hardware version. 

 

 

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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#2
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Re:XE75 Drops internet soon after startup
Thursday

  @HelpFixDecoApp 

 

It is a V2. I hope that there is a patch for my version.

 

Thanks!

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#3
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Re:XE75 Drops internet soon after startup
Thursday

  @DougNH 

 

Yes you should be able to use the beta based on the following 

 

Applies to:

 

Deco XE75(US/EU/AU/CA)_V2/V3
Deco XE5300(US)V2/V3

Deco WE10800(US)V2/V3
Deco XE75 Pro(US/EU/AU/CA)_V2/V3
Deco XE70 Pro(US)_V3

Vx.0=Vx.6(eg:V2.0=V2.6)

 

Here is the link to the post with the link to download the beta patch and instructions on how to install it.  

 

https://community.tp-link.com/us/home/forum/topic/856690?moduleId=2424

 

If you have any problems with it please post them in the above thread 

 

Thank You 

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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#4
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Re:XE75 Drops internet soon after startup
Thursday

  @HelpFixDecoApp 

 

Updated the firmware to 1.4.999 Build 20260319 Rel. 57690. It did not help. Same symptoms.

 

I have a system log if that would help tp-link engineering diagnose what's going on.

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#5
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Re:XE75 Drops internet soon after startup
Thursday

  @DougNH 

 

I was hoping that would of fixed your issue ok please use the directions below to open up a ticket with support 

 

First please access the Deco web UI by entering "tplinkdeco.net" in your browser. Navigate to Advanced > System > System Log, select "ALL" in the log type, and save the file to your local computer. Then follow the steps below making sure to attach the logs to the email.

 

Send an email to forumsupport.usa@tp-link.com with the following information:

 

Subject: [Forum Escalation][ID 860308] XE75 Drops internet soon after startup

Forum Nickname: [User Provided]

Thread URL: https://community.tp-link.com/us/home/forum/topic/860308?moduleId=2424

Model&Version: [User Provided]

Description: [User Provided]

Any Other Relevant Information (Logs, Config Files, Images, etc.): [User Provided]

 

In the template above please fill in the areas that say [User Provided].  This will open a case with our engineering team, and they will work with you via email. 

 

 

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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#6
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Re:XE75 Drops internet soon after startup
Thursday

  @HelpFixDecoApp 

 

I've sent the email.

 

Thanks so much for your help!

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#7
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