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Zero Channel Width Setting

Zero Channel Width Setting

Zero Channel Width Setting
Zero Channel Width Setting
Wednesday
Model: Deco XE75   Deco X50 - Outdoor  
Hardware Version:
Firmware Version: 1.3.1 Build 20251023 Rel 43624

Recommended : Switch to 0  Channel Width
 

I'm getting this message in the Deco app regarding my five satellite units.  System consists of three XE75 and three X50 outdoor units. 

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#1
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9 Reply
Re:Zero Channel Width Setting
Thursday

@Ryan @David-TP 

 

Never seen this error before please advise thanks. 

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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#2
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Re:Zero Channel Width Setting
Thursday

  @HelpFixDecoApp 

File:
IMG_9541.jpegDownload
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#3
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Re:Zero Channel Width Setting
23 hours ago

@Ryan 

 

Please advise. 

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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#4
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Re:Zero Channel Width Setting
21 hours ago - last edited 21 hours ago

  @GU812 

 

Can't say I've personally seen this error either. 🤔

 

What's your phone OS and Deco app version?

 

The next step I recommend is to get in touch with our support team and provide your Deco app log so our engineers can look into this further.

 

For instructions on gathering your Deco app log, see our FAQ: How to collect system log of Deco app

 

Then, send an email to forumsupport.usa@tp-link.com with the following information:

 

Subject: [Forum Escalation][ID 861752] Zero Channel Width Setting

Forum Nickname: [GU812]

Thread URL: https://community.tp-link.com/us/home/forum/topic/861752

Any Other Relevant Information: (Logs, Config Files, Images, summary of your concerns, etc.)

 

Thanks!

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#5
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Re:Zero Channel Width Setting
10 hours ago

  @Ryan I'm not the original poster, but I also started seeing this error a few days ago after upgrading to the new Deco App (Version 3.10.258).

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#6
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Re:Zero Channel Width Setting
9 hours ago

  @MoxsterOne 

 

Can you also submit your Deco logs by using the directions in this post 

 

Thank you. 

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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#7
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Re:Zero Channel Width Setting
9 hours ago

Same for me. Three x75 pro and one x50.

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#8
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Re:Zero Channel Width Setting
9 hours ago

  @mayone 

 

Can you also submit your Deco logs by using the directions in this post 

 

Thank you. 

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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#9
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Re:Zero Channel Width Setting
9 hours ago

  @HelpFixDecoApp Done, thank you!

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#10
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Replies: 9

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