@teero 

Hi,

Based on your description, this does not look like a complete network disconnection issue.
It appears more likely that when the spotlight is turned on, the live view freezes or fails to load briefly, and then recovers after a few seconds.
Are you using the original power adapter and cable that came with the camera? We strongly recommend using the original accessories, as insufficient or unstable power can affect performance.
You may also follow our general troubleshooting steps: Tapo/Kasa Camera Not Working: Cannot View Camera Troubleshooting Guide

 If the issue persists, we recommend contacting the support team and providing:
1. Screenshots of the app when the issue occurs
2. Camera LED status during the event
3. App logs: How to get the log of the Tapo app

This information will help the support team perform a deeper analysis.

Best Regards,

teero wrote

  @Hilbert-TP 

 

Hi power supply original 9V/0.85A, this gives 7.65w

 

Per specs  520ws max power consumption is 7.65W, for 530WS 7.41W:

 

 

https://community.tp-link.com/us/smart-home/forum/topic/824160

 

I would need to do more tests but initially did not see problem when internet got cut off.

So perhaps camera struggles to send data when detects internet connectivity present and consumes more power than original PS can deliver.

I could try experiment with bigger after market PS but I think original PS could be 9v/1a

 

 

 

 

  @teero 

Hi,

Thank you for your update.

We have checked and can confirm that the power supply specifications of the product are not an issue.
Could you please let us know if you are using any power extension cords or power strips during operation? We generally do not recommend using extension cords, as they may affect the normal power supply of the device.

For the reported phenomenon, we recommend sending an email to the forum support team with the following information for further assistance. Please send the email to forumsupport.usa@tp-link.com. 

Subject: [Forum Escalation] [ID 865140] Tapo C530WS loses network connection temporarily when turning on spotlights
Forum Nickname: [User Provided]
Thread URL:  https://community.tp-link.com/us/home/forum/topic/865140

Model & Hardware /Firmware Version: [User Provided]
Description: [User Provided]

  1. A brief description of the phenomenon you encountered.

  2. The camera's MAC address.

  3. Your router model, internet connection type (Fiber/ADSL/Cable), and upload speed, if possible.

  4. When the problem occurred, were you viewing the live stream remotely (from outside your home network) or locally (within your home Wi-Fi/Ethernet network)?

teero wrote

  @Hilbert-TP 

I use 5ft extension cord

Thank you.

  @teero 

Hi,

Thanks for sharing that detail. Using an extension cord can sometimes introduce power fluctuations that affect the camera’s performance.

As a next step, could you please try connecting the camera directly to its original power adapter (without the extension cord) and see if the issue resolves?

If the problem continues even with the direct connection, then please reach out to our dedicated support team via email at forumsupport.usa@tp-link.com. They’ll be able to investigate further with you.

Best Regards,